Haru Iox

Participated in a Software Developer Boot-camp gaining hands-on experience in modern software development technologies and methodologies like JavaScript, Python, CSS, and SQL. Developed proficiency in various programming languages and tools, and collaborated with peers on real-world projects, enhancing problem-solving and teamwork skills. Successfully completed the bootcamp, demonstrating practica

Served as a Trainee Network Engineer responsible for the design, implementation, and maintenance of the company's network infrastructure. Trained to successfully configure and optimise network components, ensuring seamless connectivity and efficient data transfer across the organisation. Was also part of the Service Desk Team during this time.

Served as a Technical Support Advisor providing technical assistance and guidance to customers on various products and services. Effectively resolved customer queries and issues, ensuring high levels of customer satisfaction and retention. Collaborated with cross-functional teams to address complex technical issues and improve service delivery.

Worked as a Claims Processor managing claims and processing applications for farmers, which involved updating accounts and processing new claims. Provided support to farmers with their queries, becoming proficient in using multiple new software applications such as CRM and Sitiagri. Found the diverse environment and interaction with multiple people enjoyable, progressing in the role and taking on

Initially advised patients on social distancing and government guidelines regarding Covid-19, quickly trained in basic customer service and handling difficult calls. Progressed to become a Team Manager, managing a group of 20 people and training newcomers on test and trace procedures. Dealt with complex IT issues, organized meetings, and created lectures to help team members improve their job abil

Responsible for assisting users with computer hardware, software, or network issues via phone, email, or in person. Diagnosed and troubleshot problems, performing maintenance tasks such as system backups, software updates, and antivirus scans. Monitored network security using firewalls, antivirus software, and intrusion detection systems.

Completed the Computer Science A-Level course equivalent (ATHE), which provided a comprehensive understanding of foundational concepts and principles in the realm of computing. Gained insights into programming languages, algorithms, data structures, and the broader aspects of computer systems. Also completed many math's modules like algebraic equations, trigonometry and calculus.

Completed a Level 3 Course in Law and Business, gaining a profound understanding of both legal principles and the intricacies of the business world. The course offered a well-balanced curriculum, covering fundamental legal concepts alongside essential business topics like marketing, finance, and management strategies. Practical case studies and real-world scenarios provided hands-on experiences, s

Grade: 5xGCSEs grade C or above

Achieved 5 GCSEs grade C or above, including Maths and English. Specific grades included Maths (A), English Literature (B), English Language (C), IT (C), French (C), and Business Administration (C).