SKsabah khaliq
@sabahkhaliq
Dedicated technical support professional with a passion for customer service.
United KingdomWhat I'm looking for
I am a dedicated and adaptable professional with a strong background in technical support and customer service. My experience has equipped me with the ability to diagnose and resolve issues efficiently, manage user accounts, and assist in networking configurations. I am enthusiastic about delivering excellent customer experiences and eager to develop further within a customer service environment.
Currently, I am part of the Computer Graduate Scheme at Bradford Council, where I assist in technical support for internal departments and manage user accounts using Active Directory. My role involves logging and tracking technical incidents, contributing to SQL-based databases, and creating clear technical documentation. I have also supported students at the University of Bradford in configuring networking labs, helping them achieve high grades by simplifying complex concepts.
In addition to my technical skills, I have developed websites using HTML5, CSS, JavaScript, PHP, and Bootstrap, collaborating with clients to gather and document technical requirements. My experience working within diverse international teams has enhanced my collaboration and time management skills, making me a valuable asset in any technical support or customer service role.
Experience
Work history, roles, and key accomplishments
Website Developer
University of Bradford & International Collaboration
Aug 2023 - Nov 2024 (1 year 3 months)
Developed websites using HTML5, CSS, JavaScript, PHP, and Bootstrap while collaborating with international clients to gather technical requirements and enhance teamwork skills.
Networking Demonstrator
University of Bradford
Aug 2023 - Nov 2024 (1 year 3 months)
Supported students in configuring networking labs and clarified concepts related to data communication and VLANs. Aided students in understanding technical concepts to improve their academic performance.
Technical Support Assistant
Bradford Council | West Yorkshire Pension Funds
Aug 2023 - Nov 2024 (1 year 3 months)
Assisted in technical support for internal departments, managing user accounts with Active Directory, and logging technical incidents. Contributed to SQL database maintenance and created documentation for processes and systems.
Website Developer
University of Bradford
Aug 2023 - Nov 2024 (1 year 3 months)
Developed websites using HTML5, CSS, JavaScript, PHP, and Bootstrap. Collaborated with clients to gather technical requirements and worked within international teams to enhance project outcomes.
Technical Support Assistant
Bradford Council
Aug 2023 - Nov 2024 (1 year 3 months)
Assisted in technical support for internal departments, managed user accounts using Active Directory, and logged technical incidents. Contributed to SQL database development and created documentation for processes and systems.
Networking Demonstrator
University of Bradford
Aug 2023 - Nov 2024 (1 year 3 months)
Supported students in configuring networking labs, clarified concepts of data communication, VLANs, and switch/router configurations, helping students achieve high academic performance.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Bradford
Bachelor of Engineering (Honours), Software Engineering
Grade: 2:1
BEng (Hons) Software Engineering with a focus on developing software solutions and understanding engineering principles.
SCShipley College
BTEC Extended Diploma, ICT Software Development & Programming
Grade: D*, D*, D*
BTEC Extended Diploma in ICT Software Development & Programming, covering various aspects of software development and programming skills.
St Joseph's Catholic College
GCSEs, General Education
Grade: B and C
Completed 7 GCSEs including core subjects such as Maths and English, demonstrating foundational academic skills.
Availability
Location
United KingdomAuthorized to work in
Job categories
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