bernice duah
@berniceduah
I resolve customer issues while building practical IT support and web development skills.
United KingdomWhat I'm looking for
I've supported customers at Sainsbury's across online fulfilment, Click & Collect, telephone enquiries, refunds, missing items, substitutions, and order issues. I investigate reported problems, use internal systems accurately, and work with colleagues to deliver positive outcomes.
I'm a Computer Science graduate with CompTIA A+ certification, seeking a 1st Line IT Service Desk role. My technical foundation includes user support, troubleshooting, Windows, macOS, Microsoft Office, networking, and cybersecurity concepts.
I built a McDonald's Employee App and a password-management website using JavaScript, HTML, and CSS, applying software development and security principles to practical user-focused solutions.
Alongside retail support experience, I manage projects and lead a choir at Be Inspired Records. I'm currently studying for Network+, Security+, and Microsoft Azure Administrator Associate certifications.
Experience
Work history, roles, and key accomplishments
Project Manager
Be Inspired Records
Jan 2026 - Present (8 months)
Managed projects from planning through to completion, ensuring tasks are organised and outcomes delivered on time. Communicated with team members, tracked progress, and identified solutions to keep projects moving forward.
Choir Leader
Be Inspired Records
Jan 2026 - Present (8 months)
Led and coordinated a team of choir members, organising rehearsals and performances. Communicated schedules and expectations, planned song selections, and created a positive team environment.
Online Assistant
Sainsbury's
Aug 2025 - Present (1 year 1 month)
Prepare customer online orders while maintaining quality and service standards in a fast-paced retail environment. Process orders accurately, resolve issues, and collaborate with coworkers to ensure smooth store operations.
Customer Service Assistant
BP
Feb 2022 - Nov 2023 (1 year 9 months)
Delivered excellent customer service in a busy convenience store, operating tills, processing payments, and assisting customers with enquiries. Handled concerns professionally and supported daily retail operations.
Night Store Assistant
Asda
Jul 2023 - Aug 2023 (1 month)
Supported overnight store operations by replenishing shelves, organising stock, and maintaining cleanliness and presentation standards. Worked efficiently to complete tasks before store opening while following health and safety procedures.
Education
Degrees, certifications, and relevant coursework
University of Hertfordshire
Bachelor of Science, Computer Science
2023 - 2025
Pursued a BSc (Hons) in Computer Science, gaining knowledge in IT support, programming, and cybersecurity.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
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