Asha Haji
@ashahaji
Highly skilled IT support professional with over 5 years experience.
United KingdomWhat I'm looking for
I am an IT support professional with over 5 years of experience providing exceptional technical support and customer service. My expertise lies in troubleshooting hardware and software issues, managing user accounts, and delivering timely solutions in diverse IT environments, including Microsoft infrastructure and Cisco networking devices.
Currently, I work at Barclays, where I provide technical support for end-users, ensuring customer satisfaction through effective communication and problem-solving. My previous roles have equipped me with a strong foundation in ITIL v4 practices and customer support, allowing me to excel in managing technical support requests and maintaining accurate records of customer interactions.
Experience
Work history, roles, and key accomplishments
Customer Technical Support
Barclays
Feb 2024 - Present (1 year 4 months)
Providing technical support for end-users, troubleshooting software and hardware issues, and resolving customer queries via phone, email, and live chat. Ensuring customer satisfaction and maintaining accurate records of interactions.
Complaints and Admin
G&B Doors and Windows Ltd
Jun 2023 - Oct 2023 (4 months)
Managed technical support requests using ServiceNow, created mailboxes and user accounts with Microsoft Exchange and Office 365, and provided remote support for users, troubleshooting VPN issues and device configurations.
IT Support Engineer
Gorden Lodge Care Home
May 2013 - Sep 2021 (8 years 4 months)
Managed IT support tickets using ServiceNow, supported users in creating email accounts via Microsoft Exchange and Office 365, and provided on-site and remote technical support.
Assistant Manager
Christian Dior – House of Fraser
Oct 2017 - Aug 2021 (3 years 10 months)
Managed client financial records and transactions, led staff scheduling, maintained stock levels, and delivered excellent customer service by addressing queries and resolving complaints.
Sales Assistant/Assistant Manager
Swarovski
Sep 2012 - Nov 2013 (1 year 2 months)
Managed client financial records, coordinated budgets and forecasts, and provided leadership in managing staff schedules and operational duties.
Education
Degrees, certifications, and relevant coursework
Dormers Wells/Harrow College
A-Levels, A-Levels
2008 - 2012
Completed A-Levels in Mathematics, Chemistry, and English, providing a strong foundation for further studies and professional development.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
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