Hope Iwok

I am a dedicated and empathetic customer service and IT support professional with experience across service desk, IT support, and customer-facing roles in the UK and Nigeria. I hold an MSc in Data Science and a BSc in Computer Science, and I combine technical knowledge with strong customer-service skills to resolve issues efficiently.

At Foundever I provide multi-channel customer support and troubleshoot technical issues while maintaining CRM documentation and contributing to knowledge-base development. Previously, I delivered first- and second-level IT support, managed user accounts and permissions, and assisted on IT projects and system upgrades, minimizing downtime and ensuring policy compliance.

I am adaptable, detail-oriented, and collaborate well with teams to escalate and resolve complex problems. I hold certifications in customer service fundamentals, Microsoft 365 fundamentals, ITIL, and cybersecurity essentials, and I am eager to contribute to a fast-paced environment that values continuous improvement and excellent user experiences.