Ruben Herron

Achieved and surpassed sales targets by cultivating meaningful customer relationships and delivering personalized product recommendations, resulting in increased average order value. Managed a high volume of customer inquiries across phone, email, and chat channels, maintaining a 95% customer satisfaction rate through empathetic and personalized service. Leveraged CRM systems like Salesforce to me

Delivered expert technical support, efficiently diagnosing and resolving complex issues across various devices, including computers, TVs, laptops, and tablets. Provided comprehensive warranty support, guiding customers through claims, verifying eligibility, and coordinating repairs or replacements while maintaining high service standards. Demonstrated strong problem-solving skills by de-escalating

Promoted a range of products at various Costco locations across Florida, engaging directly with customers to enhance brand awareness and product interest. Delivered interactive demonstrations tailored to customer needs, fostering an informative and compelling in-store experience. Increased sales by an average of 20% above monthly targets by tailoring marketing strategies to diverse audiences and c

Managed inventory levels by conducting regular stock checks and coordinating timely replenishments, ensuring a well-organized and fully stocked sales floor. Provided outstanding customer service by assisting customers in selecting products, resolving inquiries, and ensuring satisfaction. Designed and maintained visually appealing displays to showcase featured products, boosting customer interest a

Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification. Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts.

Studied video production, gaining skills in various aspects of media creation. Developed foundational knowledge in the field.