michael atiemoh

Acted as the first point of contact for client inquiries, managing high volumes of calls daily. Delivered excellent customer service, meeting or exceeding KPIs and building strong client relationships.

Provided 1st-line IT support, escalating issues to appropriate teams when necessary. Managed and updated problem management software for effective task tracking. Handled PC and laptop configuration, imaging, and deployment.

Delivered end-to-end IT deployment solutions, including data migration and fault diagnosis. Maintained inventory and asset management systems to ensure audit compliance.

Monitored operations to guarantee service excellence, resolving client issues promptly. Generated performance reports and identified areas for improvement. Acted as a key liaison for customers, ensuring their needs were met efficiently.

Reformatted and standardized address data, ensuring suitability for mail services. Conducted quality checks to ensure data accuracy and reliability.

Collected, analyzed, and reported statistical data for management. Streamlined administrative processes to improve efficiency and compliance.

Studied Decision Sciences with a focus on Operations Research and Statistics, gaining expertise in analytical methods and data-driven decision-making.