Beni Divine Irakoze

I am a results-driven Customer Service Representative with experience delivering high-volume support via phone, email, and chat, primarily within research and security service environments. I consistently meet performance metrics while maintaining professionalism and adherence to privacy regulations.

I have proven ability to accurately record respondent and client data in CRM systems, troubleshoot technical issues across multiple platforms, and collaborate with cross-functional teams to resolve complex problems. I adapt quickly to changing campaign goals and new scripts while mentoring new hires and supporting team objectives.

I prioritize confidentiality, data integrity, and customer satisfaction—ensuring compliance with standards such as PIPEDA—and I seek opportunities to enhance customer experiences and operational efficiency within a collaborative organization.