Looking for a job

Saurabh Kumar

@saurabhkumar07

Hi! I'm Saurabh Kumar—a passionate customer service & chat support pro. Fast, clear & always committed to delivering excellent customer experiences!

India

Message

What I'm looking for

I'm looking for a customer service or chat support role where I can apply my communication and problem-solving skills. I thrive in fast-paced environments and enjoy helping customers effectively. I seek a stable role that offers growth, skill development, and the opportunity to deliver excellent customer experiences.

Saurabh Kumar is an enthusiastic and detail-oriented customer support professional who thrives on turning frustrated customers into satisfied ones. Though early in the journey, his passion for helping people and resolving issues efficiently speaks louder than years on a resume.

Armed with strong communication skills and a natural ability to break down complex problems into simple, actionable solutions, Saurabh brings clarity and calm to every customer interaction—whether it's a quick chat reply or a multi-step troubleshooting session. Tech comes naturally to him, too, making it easy to adapt to support tools, CRMs, and ticketing platforms with minimal ramp-up time.

Experience

Work history, roles, and key accomplishments

Community Building Associate

Covie

Jul 2024 - Sep 2025 (1 year 2 months)

Oversaw end-to-end daily operations for a co-living/co-working property, coordinating housekeeping, security, and maintenance teams to ensure strong facility performance. Managed member relationships, vendor contracts, occupancy tracking, and budget-driven cost controls to minimize vacancies and improve satisfaction.

Facility Operations Security Coordination Complaint Resolution

Restaurant Supervisor

Shreeniwas Restaurant

Jun 2022 - Jul 2024 (2 years 1 month)

Supervised end-to-end food & beverage operations, ensuring product consistency, timely service, and strict hygiene compliance. Led front-of-house team performance, resolved guest escalations, and coordinated with kitchen workflows to reduce wait times and improve service efficiency.

Food & Beverage Team Leadership Guest Service Conflict Resolution

Operations Executive

Stanza Living

Dec 2020 - Jun 2022 (1 year 6 months)

Managed daily facility operations for a high-occupancy co-living property, including housekeeping and security coordination to maintain service continuity. Streamlined workflows for improved productivity and cost efficiency, managed inventory through proactive procurement, and handled resident complaints to sustain high satisfaction.

Facility Operations Security Coordination Workflow Optimization Inventory Control Procurement & Stock Tracking Complaint Resolution

Hotel Operations Intern

ITC Grand Chola

Nov 2018 - Apr 2019 (5 months)

Rotated through Food Production, Food & Beverage, Front Office, and Housekeeping departments at a luxury hotel to build hands-on service capability. Supported live counter operations, in-room dining service, and guest handling aligned to 5-star standards.

Hotel Operations Food Production Exposure Food Service Guest Service In Room Dining Live Counter Operations Service standards

Education

Degrees, certifications, and relevant coursework

International Institute of Hotel Management

Advanced Diploma in International Hospitality Administration, International Hospitality Administration

Advanced Diploma in International Hospitality Administration from the International Institute of Hotel Management in Pune, Maharashtra, completed in April 2021.