Open to opportunities

Shubham Savnerkar

@shubhamsavnerkar

Message

Dedicated customer service professional with a passion for client satisfaction.

India

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated and empathetic customer service professional with two years of experience in resolving inquiries, troubleshooting issues, and ensuring customer satisfaction. My journey in customer service has equipped me with the skills to communicate clearly, solve problems effectively, and maintain composure in high-pressure situations. I take pride in my ability to handle diverse customer needs and build rapport, contributing to team success.

Currently, I work as a Customer Service Executive at MFS Solutions, where I manage a high volume of incoming chats, emails, and calls, especially during peak hours and festive seasons. My role involves assisting customers with order-related issues and troubleshooting for MagicPin, India’s third-largest food delivery platform. I have significantly contributed to the positive reputation of my company by handling social media escalations and consistently exceeding customer satisfaction targets.

Previously, I served as a Customer Service Associate at Teleperformance, where I worked on the Amazon US international chat process. My efforts in developing empathetic client relationships earned me multiple awards for exceeding service standards. I also gained valuable experience as a Customer Service Representative at IGT Solutions, where I was recognized as the top performer of my training batch, handling hotel booking issues for customers worldwide.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

MFS Solutions

Nov 2023 - Present (1 year 8 months)

Handled a high volume of incoming chats, emails, and calls during peak hours and festive seasons, ensuring prompt and accurate responses to customer queries while maintaining a professional and courteous demeanour. Assisted customers with issues regarding order-related, refund-related, and troubleshooting for MagicPin (india’s third largest food delivery platform). Significantly contributing to th

Customer Service Troubleshooting Social Media Management Customer Satisfaction Communication

Customer Service Associate

Teleperformance

Nov 2022 - Present (2 years 8 months)

Worked for Amazon US international chat process and assisted customers with enquiries regarding order delays and returns. Also handled CAP team escalations. Developed a highly empathetic client relationship and earned 4 Super Star and 1 Mega Star award for exceeding service standard goals.

Customer Service Chat Support Customer Relationship Management Problem Solving Communication

Customer Service Representative

IGT Solutions

Mar 2022 - Present (3 years 4 months)

Worked in pilot process for Agoda internation travel process. Top performer of my training batch. Handled customers all over the world regarding hotel booking issues, pre and post-booking issues. Delivered prompt service to prioritise customer needs , while maintaining all KPI’s.

Customer Service KPIs Customer Satisfaction Communication

Education

Degrees, certifications, and relevant coursework

K.R Pandav College

Diploma, Electrical Engineering

Completed a Diploma in Electrical Engineering, gaining foundational knowledge and practical skills in the field. This program prepared me for technical roles by focusing on core electrical concepts and applications.

Kamla Nehru Mahavidlaya

HSC, General Studies

Completed Higher Secondary Certificate (HSC) education, building a strong academic foundation. This period focused on comprehensive studies across various subjects.

St Paul High School

SSC, General Studies

Completed Secondary School Certificate (SSC) education, establishing fundamental knowledge and skills. This phase of education provided a broad understanding of various academic disciplines.