Snehal Dhond

I’m a customer-focused professional with 4+ years of experience across aviation and hospitality. I currently work at IndiGo, where I manage 180+ agents, handle escalations, and keep operations running smoothly.

Backed by a Bachelor of Arts in Psychology, I bring a strong understanding of customer behaviour and use it to create smooth, positive customer experiences. I’m especially proud of being recognized with the Best Solution Provider award (2025) for consistently finding solutions that work.

At IndiGo, I serve as a primary escalation point and resolve issues efficiently. I ensure smooth communication between teams, maintain service standards, and exceed customer satisfaction by staying calm under pressure and coordinating action quickly.

Earlier, as a Customer Service Associate at LemonTreeHotels (01/2020–01/2022), I delivered customer service, handled guest queries and complaints, and coordinated with departments to ensure service quality. I also processed payments and handled transactions using POS systems, while managing multiple tasks and maintaining accuracy through quality assurance and issue resolution.