Open to opportunities

Gopikrishna Nallamothu

@gopikrishnanallamoth

Message

I resolve customer issues and manage service operations across fast-paced support and restaurant environments.

India

Message

What I'm looking for

I'm seeking a Customer Service, Operations, or administrative role where I can resolve customer issues, support efficient workflows, and contribute to high-quality service.

At IntouchCX, I handled customer support through chat and email across multiple business lines, resolving concerns while meeting SLA and quality targets.

I used Salesforce, Okta, and Slack to manage cases and workflows, collaborating with internal teams to deliver timely issue resolution and maintain high customer satisfaction.

Previously at KFC, I managed daily restaurant operations, supervised shifts, trained team members, maintained food safety standards, managed inventory, and handled customer escalations.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

IntouchCX

Jun 2025 - Jul 2026 (1 year 1 month)

Handled customer support through chat and email across multiple business lines, resolving concerns while meeting SLA and quality targets. Used Salesforce, Okta, and Slack to manage cases and workflows.

Customer Service Chat Email Support Salesforce Okta Slack Issue Resolution SLA Management

Shift Manager

KFC

Nov 2023 - Dec 2024 (1 year 1 month)

Managed daily restaurant operations and supervised shift activities, trained and mentored team members, and maintained food safety and hygiene standards. Handled customer escalations and supported operational targets.

Operations Management Team Supervision Inventory Management Food Safety Customer Escalation