Open to opportunities

Jatin User

@jatinuser3

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IT Leader with 20+ years of experience across diverse industries.

India

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What I'm looking for

I am looking for a role that fosters innovation and allows me to lead transformative IT initiatives while promoting a collaborative team culture.

I am an IT Leader with over 20 years of experience across various industries, including chemicals, manufacturing, shipping, telecom, IT services, and e-commerce. My career has been marked by a proven track record of success in IT infrastructure, cloud transformation, cyber security, and digital service delivery. I excel in aligning technology initiatives with business goals, managing global teams, and executing impactful IT strategies.

In my current role as IT Manager at Galata Chemicals, I lead the development and execution of comprehensive IT strategies that focus on system standardization, cost optimization, and service delivery excellence. I have successfully driven significant cost savings and operational efficiencies through initiatives such as optimizing Microsoft 365 licensing and implementing centralized support models for SAP. My leadership has fostered high engagement and collaborative performance across culturally diverse teams, ensuring that technology aligns seamlessly with business objectives.

Experience

Work history, roles, and key accomplishments

Current

IT Manager

Current

Galata Chemicals India Pvt Ltd

Jun 2024 - Present (1 year)

As an IT Manager, led the development and execution of a comprehensive IT strategy focused on system standardization, cost optimization, service delivery excellence, and digital transformation. Championed a global standardization strategy across network, security, cloud, O365, and endpoint infrastructure.

IT strategy Cost Optimization Digital Transformation O365 SAP Zscaler Microsoft Defender

IT Manager

Grindwell Norton Ltd (SAINT-GOBAIN)

Sep 2014 - Present (10 years 9 months)

Led the global IT strategy for Saint-Gobain, optimizing service delivery frameworks and ensuring seamless infrastructure and application performance. Drove large-scale digital transformations by leveraging cloud computing, virtualization, and automation to enhance organizational agility and achieve significant operational cost savings.

IT Service Delivery Infrastructure Management Cloud Technologies Risk Management Cyber Resilience Azure DevOps Zabbix Log Rotate

Consultant

Capgemini India Pvt Ltd

May 2010 - Present (15 years 1 month)

Delivered virtualization and Wintel solutions as a Subject Matter Expert for Lloyd's Register. Managed hybrid data center environments for Capgemini clients including DANONE and AkzoNobel.

Virtualization Wintel Data Center Operations VMWare Windows Server Incident Management Change Management Problem Management Disaster Recovery

Senior System Administrator

Reliance Infocomm (RIPL)

Feb 2009 - Present (16 years 4 months)

Served as Senior System Administrator handling a 24x7 telecom data center environment hosting 600 Servers. Installed and configured Windows, Linux, VMware, DNS, IIS, FTP, and monitoring tools like Nagios.

System Administration Windows Server Linux VMWare DNS IIS FTP Nagios

IT Infrastructure Engg

Sarla Technologies (Pidilite Industries)

Aug 2008 - Present (16 years 10 months)

Held the role of Infrastructure Engineer, delivering support for IT automation services. This included installation of Windows/Linux Class OS, Q-Mail Server, MacAfee EPO & MS -Patches Using WSUS Server.

Infrastructure Engineering Automation Windows OS Linux OS Q Mail Server MacAfee EPO WSUS Server VoIP

System Administrator

Intelecorp Software Pvt Ltd

Dec 2005 - Present (19 years 6 months)

Served as a System Administrator providing application support within the E-Commerce industry. Responsibilities included installing Windows Server 2000, 2003, XP, Linux Class OS, Active Directory, DHCP, DNS.

System Administration Windows Server Linux OS Active Directory DHCP DNS ADSL Router VoIP Q Mail Server SQL Server Apache MySQL PHP IIS

Senior Support

Reliance Infocomm (RIPL)

Dec 2003 - Present (21 years 6 months)

Worked as Customer Tech-Support for Telecom Networks. Committed to driving innovation, operational excellence, and achieving transformative outcomes that empower organizations to thrive in a competitive landscape.

Customer Support Telecom Troubleshooting Customer Service Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Mumbai University

Bachelor's in Science, Science

Grade: First Class

Completed a Bachelor's in Science at Mumbai University, consistently achieving first-class academic performance. This foundational education provided a strong academic background.