Open to opportunities

Pankaj R Dave

@pankajrdave

Message

Experienced IT service manager with 16+ years in infrastructure solutions.

India

Message

What I'm looking for

I am seeking a challenging role within an innovative IT team that offers opportunities for advancement and professional growth.

With over 16 years of extensive experience in IT service management, I have successfully led cross-functional teams and implemented innovative IT infrastructure solutions that significantly enhanced client satisfaction and operational efficiency. My journey in the IT sector has equipped me with a robust skill set in managing complex IT environments, ensuring compliance with security protocols, and optimizing service delivery processes.

Throughout my career, I have demonstrated a proven ability to motivate teams and streamline operations. My leadership experience includes managing a diverse team of IT support engineers, overseeing daily operations, and implementing ticketing systems that have drastically reduced user concerns. I am passionate about continuous improvement and am always eager to embrace new challenges that allow me to apply my expertise while fostering growth and development within my team.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager - Enterprise Applications

Current

Volansys Technologies Pvt. Ltd.

Jan 2023 - Present (2 years 5 months)

Oversees daily tooling team operations, manages customer requests, and handles various project management tools including Atlassian Jira and ServiceNow. Responsible for ERP and CRM management, automations, and team performance reporting.

Atlassian JIRA ServiceNow ERP CRM Management Team Management Automation Zendesk Workday NetSuite performance reporting

Sr. System Engineer

CYLANCE Technolabs Pvt. Ltd.

Sep 2022 - Jan 2023 (4 months)

Managed daily tooling operations and customer requests, utilizing Atlassian Jira and ServiceNow for project management and support requests. Led a team to resolve complex issues and improve operational efficiency.

Atlassian JIRA ServiceNow Team Management Automation Zendesk Workday Incident Management Change Management

IT Head

Prompt Equipments Pvt. Ltd.

Mar 2022 - Sep 2022 (6 months)

Assessed infrastructure and application communication, designed hardening methodologies, and ensured timely handling of service requests and SLAs. Managed IT professionals and identified process improvement areas.

Infrastructure Management SLA Management IT Operations Team Management Process Improvement Security Policies Communication

IT Manager

Advantmed India LLP

Nov 2017 - Sep 2022 (4 years 10 months)

Provided first and second level support, managed Help Desk staff, and ensured timely resolution of problems. Oversaw scheduling and performance evaluations, while maintaining a central information source for support technicians.

Help Desk Support Team Leadership User Support Scheduling Reporting Communication IT Operations

IT Manager - IT Tech & OPS Support

Contech BPO Services Pvt. Ltd.

Mar 2009 - Nov 2017 (8 years 8 months)

Managed IT operations and support for transcription software, ensured network security, and provided onsite support. Oversaw user account management and data backup processes.

Network Management IT Operations Account Management Data Backup Software Management Security Management Reporting Help Desk Support

Sr. Network Analyst

JP Management Services Pvt. Ltd.

Jul 2008 - Mar 2009 (8 months)

Managed local domain servers and daily operations tasks, including user account management and data backup. Oversaw network security and software management for over 200 computers.

Network Management Account Management Data Backup Security Management Software Management Windows Server SQL Server Antivirus Management

Network Engineer

Moksha Business Solution

May 2007 - Jul 2008 (1 year 2 months)

Handled and maintained network infrastructure, configured SIP and VOIP phones, and managed database servers. Provided data backup and maintained network security.

Infrastructure VoIP Database Management Data Backup Network Security User Support Configuration Management Troubleshooting

Asst. Network Engineer

Netrique Outsource

Jan 2006 - May 2007 (1 year 4 months)

Assisted in networking systems and OS installations, managed server maintenance, and handled data backup processes. Provided support for email and web-hosted dialer configurations.

Networking OS Installation Data Backup Web Hosting User Support Configuration Management