Open to opportunities

Ganesh Nigade

@ganeshnigade

Message

IT Service Delivery and Azure Cloud Operations leader driving SLA governance, automation, and 24/7 services.

India

Message

What I'm looking for

I’m looking for an IT Service Delivery / Azure operations role where I can own SLA governance, incident/change/problem management, and automation—partnering with DevOps and vendors to improve reliability, reduce MTTR, and drive continuous cost and performance gains. Immediate joiner.

I’m an IT Service Delivery and Azure Cloud Operations leader with 18+ years of experience across ITIL Service Management, incident/change/problem processes, and infrastructure optimization. I’ve managed complex global operations with a strong focus on SLA governance, vendor management, and stakeholder engagement, delivering SLA compliance above 95% and reducing MTTR by 30%.

I build dependable service operations through KPI/SLA governance, RCA-led continuous improvement, and automation—like ServiceNow API workflows to auto-resolve noisy events and reduce incident backlog by 600k. From cloud-to-on-prem SQL migrations (~4TB) with zero business disruption to 24/7 monitoring transformation using Netcool/AppDynamics and end-to-end governance through CAB, I’m known for driving reliability, scalability, and measurable cost savings.

Experience

Work history, roles, and key accomplishments

IT Service Delivery Manager

NCSi Technologies Pvt. Ltd

Nov 2022 - Jan 2026 (3 years 2 months)

Managed a 13-member cross-functional team delivering 24/7 support for critical client applications, including releases, deployments, and hotfixes using Azure DevOps. Led ITIL-aligned incident/problem/change and Major Incident management with SLA governance, vendor management, and continuous service improvement.

IT Infrastructure Manager

Barclays Global Services Company Pvt. Ltd

Aug 2011 - Nov 2022 (11 years 3 months)

Led IT infrastructure and service operations, including 24x7 global batch and operations management, monitoring enablement, and reporting/analytics to drive continuous service improvement. Oversaw service operations transformation and monitoring platform modernization to improve scalability and incident resolution performance.