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Garima Sengar

@garimasengar

IT operations manager at Infosys leading Hubli IT operations and automation initiatives with Power Automate and Blue Prism.

India

Message

At Infosys, I lead IT service, support, and operations for the Hubli DC, covering infrastructure readiness, service governance, and stakeholder coordination. I also drive infrastructure improvements and operational resilience.

In the Automation Team, I partnered with service teams to identify opportunities and led initiatives from requirements through deployment using Power Automate, Blue Prism, SQL, Python, and PowerShell. I also managed the Blue Prism platform and project teams across development, testing, rollout, and production support.

Earlier at Infosys, I administered Active Directory, Exchange, SCCM, and Windows Server environments and supported endpoint security, infrastructure, and compliance. I also provided first-level support and contributed to incident resolution and business-event readiness.

At WIPRO TECHNOLOGIES LIMITED, I configured application monitoring using HP BAC and supported Windows infrastructure builds, including server and storage technologies. I hold a Bachelor of Engineering in Electronics and certifications including AZ-900, SC-900, and ITIL Foundation Certificate in IT Service Management.

Experience

Work history, roles, and key accomplishments

Current

Manager - IT Service, Support and Operations

Current

Infosys Limited

Sep 2025 - Present (1 year)

Lead IT service, support, and operations for Hubli DC, covering end-user services, infrastructure readiness, incident escalations, resource planning, service governance, and stakeholder coordination. Drive infrastructure improvement initiatives, including network assessments, site technology upgrades, capacity planning, and operational readiness programs.

IT Operations Service Delivery Incident Management SLA Management Stakeholder Management Infrastructure Management Business Continuity Asset Lifecycle Management Vendor Management Governance Compliance

Technology Specialist

Infosys Limited

Jun 2022 - Sep 2025 (3 years 3 months)

Led the L1 support team, driving incident management, service delivery, SLA adherence, compliance, operational reporting, and continuous improvement. Partnered with service teams to identify automation opportunities, streamline processes, and reduce manual effort through technology-led solutions.

Incident Management Service Delivery SLA Management Compliance Operational Reporting Continuous Improvement Endpoint management Patch Management Access Management Mentorship Power Automate Blue Prism SQL Python PowerShell Automation Project Management

Technology Analyst

Infosys Limited

Dec 2016 - Jun 2022 (5 years 6 months)

Administered Active Directory, Exchange, SCCM, and Windows Server environments, including access, group, mailbox, and infrastructure administration. Managed endpoint security and compliance through patching, antivirus controls, SCCM deployments, and remediation activities.

Senior Systems Engineer

Infosys Limited

Sep 2011 - Dec 2016 (5 years 3 months)

Provided first-level support for incidents, service requests, and end-user queries, ensuring timely resolution and SLA adherence. Supported endpoint administration, software installation, troubleshooting, antivirus compliance, patching, and hardware, operating system, network, email, and application issues.

Incident Management Service Requests end user support SLA Adherence Endpoint Administration Software Installation Troubleshooting Antivirus Compliance Patching Hardware Operating System Networking Email Applications Escalation Management Reporting Compliance Event Readiness User Onboarding

Project Engineer - Application Performance Monitoring

Wipro Technologies Limited

Nov 2009 - Aug 2011 (1 year 9 months)

Configured access, alerts, downtime windows, monitoring schemas, scheduled reports, dashboards, thresholds, and geographic views using HP BAC. Investigated application failures and performance issues, prepared analysis reports, and coordinated resolution and script changes with application teams and HP SaaS.

HP BAC Application Performance Monitoring Alerts Maintenance Windows Monitoring Schemas Scheduling Reports Dashboarding Thresholds Geographic Views incident investigation Reporting And Analysis Script Updates Requirements Gathering Business Profile Management Machine Health Monitoring Availability

Project Engineer - Windows Infrastructure

Wipro Technologies Limited

May 2008 - Oct 2009 (1 year 5 months)

Built and configured Windows servers with client applications, patches, security controls, SQL Server, Oracle, IIS, JBoss, Apache Tomcat, DNS, DHCP, WINS, and Citrix services. Supported SAN boot builds and storage technologies including SAN, NAS, DAS, iSCSI, Emulex, and SecurePath, and troubleshot server build and application issues with platform teams.