At Fujitsu India, I own day-to-day service delivery for enterprise infrastructure, tracking incidents, changes, risks, and SLA/KPI performance. I coordinate customers, technical teams, and vendors to maintain service continuity and follow through on escalations and corrective actions.
I also administer VMware vSphere environments and support Citrix and Azure integrations with Terraform automation. My work includes infrastructure changes, migrations, SCCM operations, patch management, and disaster recovery planning and testing.
Previously, at Publicis Sapient and HCL Technologies, I coordinated IT service operations and supported SCCM, Citrix, Windows Server, and virtualization environments. Across my roles, I’ve contributed to service reporting, operational documentation, compliance, and continual improvement.
