Satish Nair

• Led an OTD recovery program by redesigning backlog review cadence and exception workflows — restored delivery adherence across global customer accounts and significantly reduced escalations.
• Owned end-to-end O2D lifecycle for global customers: order validation, PO alignment, production coordination, shipment planning, and final delivery — managing 500+ order lines monthly.
• Strengthening S&OP

Led an OTD recovery program by redesigning backlog review cadence and exception workflows — restored delivery adherence across global customer accounts and significantly reduced escalations. Owned end-to-end O2D lifecycle for global customers: order validation, PO alignment, production coordination, shipment planning, and final delivery — managing 500+ order lines monthly. Strengthening S&OP input

• Owned Quote-to-Order and fulfillment execution for U.S.-based B2B clients in a high-volume environment with aggressive SLAs.
• Stabilized supplier replenishment coordination, reducing fulfillment delays and order fallout within 3 months of joining.
• Acted as primary escalation owner for delivery risks, maintaining service levels and client confidence across high-value accounts.

• Managed large-scale promotional campaign orders during peak seasons — ensuring pricing accuracy, supplier readiness, and on-time delivery for U.S. clients.
• Executed vendor cost audits and charge validations, strengthening cost control and improving margin protection across 200+ active vendors.
• Prepared operational dashboards and MIS reports for senior leadership, enabling data-driven decisio

Managed large-scale promotional campaign orders during peak seasons, ensuring pricing accuracy, supplier readiness, and on-time delivery for U.S. clients. Executed vendor cost audits and charge validations, strengthening cost control and improving margin protection across 200+ active vendors.

Managed large-scale promotional campaign orders during peak seasons — ensuring pricing accuracy, supplier readiness, and on-time delivery for U.S. clients. Executed vendor cost audits and charge validations, strengthening cost control and improving margin protection across 200+ active vendors. Prepared operational dashboards and MIS reports for senior leadership, enabling data-driven decision-maki

* Facilitated claims documentation and inter-company settlements.
* Maintained records and followed up on claim statuses, ensuring timely processing.
* Managed walk-in claims processing, inter-company settlement follow-ups, and monthly reporting

Handled claims processing and related administrative duties.

Managed operations for U.S. insurance clients across a 9-year tenure — processing high-volume transactions, maintaining SLAs, and ensuring quality compliance for Willis Group's offshore operations.

• Provided end-to-end certificate issuance support for US clients.
• Acted as second-line contact in the absence of the Team Leader.
• Maintained high customer satisfaction through prompt query handling and SLA adherence.
• Recognized with multiple awards for performance and process excellence.

• Ensured quality assurance for processed insurance claims.
• Conducted associate training and performance evaluations.

Performed quality analysis and related duties.

Spcealized in Character Rigging and Non-Life object modeling.

Completed a Bachelor of Commerce degree with a focus on Accounting and Finance.