Looking for a job

Sandeep r krishnan

@sandeeprkrishnan

Message

I lead supply chain and customer experience operations that improve service and reduce costs.

India

Message

What I'm looking for

I'm looking to lead supply chain, logistics, or customer experience operations where I can improve OTIF and SLA performance, automate processes, reduce costs, and build strong cross-functional stakeholder partnerships.

At AB InBev, I lead end-to-end supply chain operations and customer experience for key UK retail accounts, from demand planning through delivery and hospitality-event execution.

I've transitioned real-time UK processes to CSC India while maintaining 24/7 continuity, delivered $350K in savings through automation, reduced order errors by 25%, and improved warehouse utilization by 15%.

Across 15+ years in supply chain, logistics, order management, insurance operations, banking collections, and accounting, I focus on SLA adherence, OTIF performance, process improvement, and stakeholder satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Principal Analyst – Customer Experience & Supply Chain Leadership

Current

AB InBev

Feb 2018 - Present (8 years 7 months)

Lead supply chain operations and customer experience for key UK retail accounts, managing end-to-end order lifecycle. Implemented process improvements and automation delivering $350K in cost savings, reduced order errors by 25%, and improved warehouse utilization by 15%.

SAP TMS WMS Salesforce Power BI Supply Chain Management Order Management Inventory Control Logistics Warehouse Management SLA OTIF KPI Management Process Improvement Automation Root Cause Analysis Cross functional Leadership Scrum

Utilization Management Senior Analyst

Accenture Solutions Pvt Ltd

Oct 2012 - Feb 2018 (5 years 4 months)

Managed utilization management processes for medical insurance claims, ensuring compliance with policies and SLA. Coordinated with healthcare providers and internal stakeholders for approvals, claim reviews, and documentation.

Utilization Management Health Insurance SLA Compliance Workflow Optimization Quality Improvement Regulatory Compliance Customer Satisfaction

Financial Advisor – Credit Card Collections

IBM India Pvt Ltd

Aug 2010 - Mar 2012 (1 year 7 months)

Handled credit card collections and recovery for Lloyds Banking Group. Managed inbound and outbound customer interactions for outstanding payments and negotiated repayment plans while ensuring compliance with banking policies.

Credit Card Collections Customer Service Negotiation Compliance Bank Policies

Accounts Assistant

Thermo Equipment Mfg. Co

May 2009 - Jul 2010 (1 year 2 months)

Supported day-to-day accounting operations, including invoice processing, reconciliations, and ledger maintenance. Assisted in financial reporting, vendor management, and audit support.

Accounting Invoice Processing Reconciliations Ledger Maintenance Financial Reporting Vendor Management Audit Support