Sumit Khanna
@sumitkhanna
Senior order management and customer service leader specializing in operations, logistics, and SAP.
IndiaWhat I'm looking for
I am a results-oriented operations and customer service leader with over 15 years of experience in order management, sales support, vendor and warehouse management, and logistics. I have driven process automation, SAP implementations, and cross-functional coordination to improve SLAs and reduce costs.
I have led projects that moved manual order, invoicing and pricing processes into SAP automation, increasing fulfillment SLA from 40% to 90% and achieving 99% on-time delivery for multiple projects while coordinating with third-party vendors. My initiatives have saved companies millions through reduced penalties, improved logistics, and tighter inventory controls.
I am pragmatic, data-driven, and customer-focused: I deliver actionable insights from MIS and reporting, manage KPIs and audits, and negotiate with vendors to optimize costs while ensuring service quality. I seek roles where I can lead process improvements, drive automation, and mentor teams to achieve operational excellence.
Experience
Work history, roles, and key accomplishments
Assistant Manager
Exicom Tele-Systems Limited
Mar 2024 - Present (1 year 6 months)
Manage end-to-end order processes (quotation to invoicing) and vendor/logistics coordination in SAP, driving inventory replenishment and improving order execution; provide data analysis and KPI management to senior leadership.
OSCustomer Service Representative
Ossur
Mar 2022 - Feb 2024 (1 year 11 months)
Handled domestic order-to-cash operations, coordinated international and domestic logistics, managed warehouse replenishment and procurement, and produced reports and insights to improve service and reduce process recurrence.
KTManaged order-to-cash for domestic and international customers, coordinated third-party purchases and logistics, and delivered analytical reports and process improvements to reduce delivery issues and billing delays.
Customer Service Executive
Avantor Performance Pvt. Ltd.
Oct 2014 - Aug 2018 (3 years 10 months)
Managed order-to-cash and drop-ship processes for domestic and international customers, conducted forecasting and coordinated cross-functional teams to ensure timely delivery and payment processing.
Assistant Manager-Customer Service
DePuy Synthes
Jan 2008 - Oct 2014 (6 years 9 months)
Processed orders from distributors and direct customers, prepared quotations and tenders, and delivered MIS reports and sales analytics to support operational and financial decisions.
GMCoordinated dealer invoicing and dispatch, led regional marketing promotions and lead management to increase sales and dealer engagement.
Marketing Executive
Nirmal Industries
Aug 2002 - Jul 2003 (11 months)
Promoted products to new clients and supported marketing campaigns and road shows while assisting in performance analysis and future strategy planning.
Education
Degrees, certifications, and relevant coursework
Confederation of Indian Industry - Chennai
Post Graduate Diploma in Management, Supply Chain
Completed a PGDM with specialization in Supply Chain in 2014 focused on supply chain and operations management.
GNIM, Delhi
Post Graduate Diploma in Management, Marketing
Completed a PGDM with specialization in Marketing in 2002 focused on marketing strategy and sales management.
UDUniversity of Delhi
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce (Pass) degree in 2000 with coursework in commerce and business fundamentals.
Availability
Location
IndiaAuthorized to work in
Job categories
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