mandar patil
@mandarpatil1
Service delivery and client operations professional improving efficiency and satisfaction.
IndiaWhat I'm looking for
I’m a results-driven Service Delivery and Client Operations professional with 6+ years of progressive experience across service delivery, client servicing, and customer success. I manage 100+ client accounts end-to-end while optimizing operational workflows through cross-functional collaboration and data-driven decision-making.
In my current role as a Central Service Delivery Support Officer, I oversee project creation, sales quotes, sales orders, purchase orders, invoicing, and profit margin oversight. I also monitor project performance KPIs to identify improvement opportunities and strengthen client experience and operational efficiency.
I’m experienced in client and supplier management, including onboarding and maintaining relationships with 25+ direct and 100+ indirect suppliers. I ensure compliance with internal standards, drive uninterrupted service delivery, and translate market trends and customer feedback into actionable operational insights.
Before this, I supported customer success through escalation handling, returns and refund processing, and issue resolution for Amazon.com. Earlier, I led sales and marketing initiatives and managed a team of 5, combining stakeholder coordination with process discipline—skills I continue to bring to service delivery today.
Experience
Work history, roles, and key accomplishments
Managed end-to-end service delivery for 100+ client accounts across the Americas, including project creation, sales quotes/orders, purchase orders, invoicing, and profit margin oversight. Maintained and grew relationships with 25+ direct and 100+ indirect suppliers, monitored project KPIs, and improved client experience through process optimization.
Customer Service Associate
TOOTHSI
Oct 2021 - Mar 2022 (5 months)
Served as the primary escalation point for complex customer inquiries, resolving issues to maintain high customer satisfaction. Confirmed product configurations before order processing, supported order approvals, and handled end-to-end refund processing in line with company policies.
Delivered customer support for Amazon.com by resolving inquiries related to returns, payments, and fraud with accuracy and professionalism. Verified account details, coordinated with internal teams on payment security issues, and supported seamless refund/return experiences aligned to service standards.
Acted as the primary point of contact for medical offices, resolving healthcare service inquiries and ensuring efficient issue resolution. Processed and tracked insurance claims, submitted dispute follow-ups for rejected claims, and supported billing queries to reduce processing delays and rejection rates.
Led sales and marketing initiatives, driving strategic campaigns that generated new business opportunities. Managed a team of 5, coordinated NGO crowdfunding campaigns, and coached team members to support target-focused performance.
Sales Intern
FAB Hotels
Aug 2018 - Oct 2018 (2 months)
Generated leads through cold calling and field sales, and engaged prospective clients in person to present FAB Hotels’ offerings. Supported lead tracking and follow-ups and helped convert prospects into customers.
Education
Degrees, certifications, and relevant coursework
Rizvi College of Hotel and Tourism Management
Bachelor of Science, Hospitality
2015 - 2018
Completed a B.Sc. in Hospitality at Rizvi College of Hotel and Tourism Management (Mumbai University) from 2015 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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