Yasmin Baroodwala

Directing end-to-end Order Management and Command Center workflows for high-priority global business units, ensuring regulatory compliance and data integrity. Authoring incident reports and serving as primary liaison for global stakeholders.

Provided customer service by arranging vehicle pickups, coordinating with vendors, and handling escalations. Met call targets and ensured junk vehicles were picked up and payments made to sellers.

Handled customer escalations, logged complaints, and coordinated with field engineers and regional managers. Managed sales calls and updated CRM systems.

Handled stock forecasting, evaluated supplier offers, and negotiated deals. Performed financial analysis and generated monthly inventory reports.

Handled membership processes for three regions, assisted regional managers, and managed inquiries and escalations. Supplied sales and lead reports monthly.

Drafted biweekly time sheets, planned logistics for meetings, and created expense reports. Assisted with recruiting events and served as liaison between departments.

Assisted with customer queries post sale of second homes, handled escalations, and facilitated inter-departmental communication. Maintained monthly reports on project completion.

Completed a Master of Science in Supply Chain Analytics and Logistics Management from the University of Hull in September 2022.

Earned the SAP Certified Application Associate – HCM with SAP ERP 6.0 EhP6 certification in October 2014.

Completed a Bachelor of Arts with a major in Sociology from the University of Mumbai in April 2012.