aditya panigrahi

Managed end-to-end order processing for EMEA customers, ensuring timely execution and SLA compliance. Processed orders using Inspiro, Jupiter, and TrademarkNow while maintaining data accuracy and handling operational issues.

Managed import and export shipment operations, including bookings, documentation, and customer requests. Handled shipping instructions and Bills of Lading while ensuring export documentation compliance and accuracy.

Managed supply chain customer service operations for Saudi Arabia and the Middle East, resolving shipment-related queries. Coordinated shipment milestones and escalations with customers and internal teams to support smooth export shipment execution.

Provided customer service support for outbound travel, including visa assistance and payment and refund operations. Handled team-related operational responsibilities for travel requests.

Provided end-to-end client servicing for exhibitions and event travel requirements. Coordinated travel arrangements and resolved customer and operational queries with external stakeholders and internal teams, including documentation support.

Handled client and cargo-related queries to ensure adherence to client quality standards and service level agreements (SLAs). Trained new team members on operational processes and supported a front-end to back-end operational migration.

Post Graduate Diploma in Management (PGDM) in Supply Chain Management (SCM) at Welingkar Institute of Management Development & Research (Nov 2023–Oct 2024).

Bachelor of Management Studies (BMS) (2013–2016), with coursework covering import/export shipment operations including bookings, documentation, and export compliance.