Open to opportunities

Elvis Thomas

@elvisthomas

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Customer Operations & Customer Experience professional with 6 years improving escalations, orders, CRM processes.

India

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What I'm looking for

I’m looking for a customer operations role where I can resolve escalations end-to-end, strengthen order management, and optimize CRM workflows with cross-functional teams in a fast-paced environment.

I’m a Customer Operations and Customer Experience professional with 6 years of experience managing customer escalations, order fulfillment, stakeholder coordination, CRM operations, and process improvement. I handle complex customer journeys by resolving operational issues across internal teams and external partners, delivering high-quality service in fast-paced environments.

In my recent roles, I’ve managed B2B collections and vendor follow-ups, coordinated order execution to ensure timely deliveries, and maintained accurate client records, contracts, invoices, and communications using Zoho CRM. I also support high-volume order and delivery operations—tracking order status, payment milestones, and timelines—while using tools like iSOM, iSell, Centiro, Spartacus, and Paynimo to keep systems accurate, reduce delivery issues, and improve workflows through documentation and reporting.

Experience

Work history, roles, and key accomplishments

Sr. Executive

Aris Infra Solutions Limited

Managed B2B vendor collections through structured email follow-ups, tracked outstanding balances, and supported payment recovery. Coordinated with cross-functional teams to ensure order execution, delivery timelines, and issue resolution using Zoho CRM.

Vendor coordination Stakeholder Management Email Support Order Management Escalation Management CRM Management Zoho CRM Process Improvement Documentation And Reporting

Intern - F&B Services

Country Inn & Suites

Provided customer service by efficiently handling customer queries during internship. Supported cashiering operations with transaction accuracy and assisted with opening and closing procedures for operational readiness.

Customer Service Operational Readiness

Customer Service

Lenexis Food Works

Coordinated shift operations to support smooth customer service delivery and daily operational activities. Managed financial reporting, cash handling, and operational documentation while supporting customer experience and team communication.

Customer Service Cash Handling Financial Reporting Documentation And Reporting Operations Support Quality Assurance

Customer Relations

IKEA India Pvt Ltd

Handled complex customer escalations by coordinating with logistics, finance, and store operations to deliver timely resolutions. Managed order activities and transaction-related issues across multiple internal systems during high-volume store operations.