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Tasneem Abdulaziz

@tasneemabdulaziz

Customer service professional with technical knowledge and strong communication.

United Arab Emirates
Message

What I'm looking for

I seek a customer-focused role where I can use my booking and communication skills to improve service, learn, and advance in a collaborative team environment.

I am a customer service professional who applies technical knowledge and clear communication to improve customer experiences. I focus on resolving issues, booking and managing travel-related requests, and supporting office operations efficiently.

My experience includes responding to customer inquiries, checking flight schedules, writing daily ticket prices, and booking tickets while assisting office managers. I take pride in delivering professional, respectful service and aiming for customer satisfaction.

I hold a Diploma in Information Technology and have completed training in customer service, business administration, Microsoft Office, ICDL, and related areas. I bring practical computer skills and familiarity with booking basics and airline procedures.

I am detail-oriented, collaborative, and committed to continuous improvement, combining problem-solving, presentation, and management skills to contribute positively to service teams.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

US

University of Science and Technology - Sudan

Diploma in Information Technology, Information Technology

Completed a Diploma in Information Technology at the University of Science and Technology - Sudan, finishing in April 2020.

Tech stack

Software and tools used professionally

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Tasneem Abdulaziz - Customer Service Agent - Badra Airlines-Sudan | Himalayas