Tasneem Abdulaziz
@tasneemabdulaziz
Customer service professional with technical knowledge and strong communication.
What I'm looking for
I am a customer service professional who applies technical knowledge and clear communication to improve customer experiences. I focus on resolving issues, booking and managing travel-related requests, and supporting office operations efficiently.
My experience includes responding to customer inquiries, checking flight schedules, writing daily ticket prices, and booking tickets while assisting office managers. I take pride in delivering professional, respectful service and aiming for customer satisfaction.
I hold a Diploma in Information Technology and have completed training in customer service, business administration, Microsoft Office, ICDL, and related areas. I bring practical computer skills and familiarity with booking basics and airline procedures.
I am detail-oriented, collaborative, and committed to continuous improvement, combining problem-solving, presentation, and management skills to contribute positively to service teams.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Badra Airlines-Sudan
Feb 2021 - Jun 2021 (4 months)
Responded to customer inquiries, booked and checked daily flights and ticket prices, assisted the office manager, and supported website-related customer processes to improve service experience.
Education
Degrees, certifications, and relevant coursework
University of Science and Technology - Sudan
Diploma in Information Technology, Information Technology
Completed a Diploma in Information Technology at the University of Science and Technology - Sudan, finishing in April 2020.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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