SVSara Veiga
@saraveiga
Customer support specialist with strong communication and problem-solving skills.
PortugalWhat I'm looking for
Hello! I am Sara Veiga Castanheira, a dedicated customer support specialist based in Portugal. With a strong background in customer service, I have honed my skills in providing personalized assistance and resolving issues efficiently. My experience at Foundever has equipped me with the ability to handle diverse customer inquiries, ensuring a seamless experience for users in both Portuguese and English.
Throughout my career, I have demonstrated my commitment to excellence in customer service across various roles, from sales to support. My ability to adapt quickly and learn new systems has allowed me to thrive in fast-paced environments. I pride myself on being a good listener and communicator, which has been essential in understanding and addressing customer needs effectively.
Experience
Work history, roles, and key accomplishments
Customer Support
Foundever
Aug 2020 - Present (4 years 10 months)
Providing personalized assistance via chat and real-time customer support. Responsible for resolving issues related to bookings, payments, and cancellations while educating users on platform functionalities in both Portuguese and English.
Salesperson
Newspaper, Magazine, and Stationery
Jan 2020 - Jun 2020 (5 months)
Engaged in customer service and sales of newspapers, magazines, and lottery games, along with stock replenishment duties.
Shop Assistant
Code
Sep 2019 - Sep 2019 (0 months)
Responsible for store opening and closing, stock replenishment, cashier duties, and maintaining store cleanliness while providing personalized customer service.
Crew Member
McDonald's
Sep 2018 - Mar 2019 (6 months)
Provided customer service, operated the cash register, and performed kitchen duties, including restaurant cleaning.
Cashier
Cinema City
Oct 2015 - Jan 2016 (3 months)
Handled customer service tasks including cashiering, ticket sales, snack sales, and cleaning responsibilities.
Cashier
Worten
Jun 2014 - Nov 2014 (5 months)
Managed customer service as a cashier, involved in sales in the gaming section and concert ticket sales, along with stock replenishment and price tag adjustments.
Education
Degrees, certifications, and relevant coursework
Stockwell Park High School
High School Diploma, Art Design and Media
2006 - 2012
Studied art design and media, focusing on various aspects of visual communication and creative expression.
Availability
Location
PortugalAuthorized to work in
Job categories
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