Sara VeigaSV
Open to opportunities

Sara Veiga

@saraveiga

Customer support specialist with strong communication and problem-solving skills.

Portugal

What I'm looking for

I am looking for a role that values communication and offers growth opportunities.

Hello! I am Sara Veiga Castanheira, a dedicated customer support specialist based in Portugal. With a strong background in customer service, I have honed my skills in providing personalized assistance and resolving issues efficiently. My experience at Foundever has equipped me with the ability to handle diverse customer inquiries, ensuring a seamless experience for users in both Portuguese and English.

Throughout my career, I have demonstrated my commitment to excellence in customer service across various roles, from sales to support. My ability to adapt quickly and learn new systems has allowed me to thrive in fast-paced environments. I pride myself on being a good listener and communicator, which has been essential in understanding and addressing customer needs effectively.

Experience

Work history, roles, and key accomplishments

FO
Current

Customer Support

Foundever

Aug 2020 - Present (4 years 10 months)

Providing personalized assistance via chat and real-time customer support. Responsible for resolving issues related to bookings, payments, and cancellations while educating users on platform functionalities in both Portuguese and English.

CO

Shop Assistant

Code

Sep 2019 - Sep 2019 (0 months)

Responsible for store opening and closing, stock replenishment, cashier duties, and maintaining store cleanliness while providing personalized customer service.

CC

Cashier

Cinema City

Oct 2015 - Jan 2016 (3 months)

Handled customer service tasks including cashiering, ticket sales, snack sales, and cleaning responsibilities.

Education

Degrees, certifications, and relevant coursework

SS

Stockwell Park High School

High School Diploma, Art Design and Media

2006 - 2012

Studied art design and media, focusing on various aspects of visual communication and creative expression.

Tech stack

Software and tools used professionally

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