Inês Santos
@inssantos3
I resolve high-volume French customer inquiries across phone, email, and chat for automotive and consumer brands.
PortugalWhat I'm looking for
I currently support B2B customers at AUTODOC, helping them find automotive parts, researching invoices, and tracking orders and deliveries.
I've handled 75–100 daily interactions by phone, email, and chat at AUTODOC and Nestlé NDG for Nescafé Dolce Gusto, resolving billing, ordering, loyalty-program, and product-support questions.
My background also includes customer support for the Disney Online Store, restaurant operations at ZONA30, and retail sales and cashier work. I work comfortably in remote environments and communicate in Portuguese, French, English, and German.
Experience
Work history, roles, and key accomplishments
Assisted customers in finding the correct automotive parts for their vehicles, researched invoices, and provided billing support. Managed 75-100 interactions per day via phone, email, and chat while maintaining high service quality.
Customer Service Representative (French)
May 2023 - Nov 2024 (1 year 6 months)
Assisted customers with troubleshooting and maintenance of coffee machines, helped place orders for machines, capsules, and accessories, and explained the loyalty program. Managed 75-100 interactions per day via phone, email, and chat.
Provided customer support via phone, email, and live chat, assisted with inquiries, resolved issues, and processed orders accurately. Assisted with order modifications, cancellations, and tracking.
Restaurant Owner
Zona30
Mar 2019 - Apr 2020 (1 year 1 month)
Managed invoicing and inventory, selected and negotiated with suppliers, provided excellent customer service, and supervised daily restaurant operations.
Sales Assistant / Cashier
Ullapopken
Sep 2018 - Dec 2018 (3 months)
Assisted customers with product selection, sizing, and styling recommendations, processed payments, handled returns and exchanges, and maintained the sales floor. Checked product availability and supported inventory counts.
Education
Degrees, certifications, and relevant coursework
Escola Secundária de Lixa
High School Diploma, General Studies
Completed high school education at Escola Secundária de Lixa.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Social media
Skills
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