Sara Klett

Managed customer accounts, collections activity, payment processing, and account documentation with accuracy and professionalism. Negotiated payment arrangements and resolved account issues using active listening and problem-solving skills.

Supported quoting, sales, order entry, inventory, and day-to-day administration in a customer-driven operation. Communicated with customers and vendors through phone, email, and text while keeping orders and information moving.

Managed internet leads and inquiries with prompt customer follow-up and professional communication. Maintained customer profiles and account information using CRM tools and Google Sheets.

Delivered customer care and processing support in a remote call-center environment. Applied product knowledge to assist customers with applications, requests, and scheduling.

Processed finance and cash deals, prepared Secretary of State paperwork, and created delivery receipts. Entered work/change orders, updated records and inventory, and supported office operations.

Processed internet leads and inquiries and provided customer service through telephone communication. Used CRM systems for customer records, scheduling, order entry, data entry, and account updates.

Scheduled installations, tracked customer orders, processed change orders, and communicated with customers. Used Microsoft Office and Surge while maintaining accurate information and supporting team workflow.

Provided customer service, collections, scheduling, route-summary processing, and sales support. Managed customer communication by telephone while balancing multiple priorities.

Handled cash, customer service, sales, freight, stocking, training, and online order processing.

Collected donations and provided customer service through telephone communication while supporting sales goals.

Supported accounts payable, accounts receivable, customer service, and administrative functions using Microsoft Office and QuickBooks.

Performed auditing and quality-focused work on plastic parts in a fast-paced production environment.

Handled inquiries, scheduled tours, supported prospective residents and families, managed office tasks, maintenance requests, resident concerns, events, and marketing activities.

Supported lead generation, marketing coordination, networking, training, customer service, team management, supervision, and mentoring.

Supported accounting, office organization, document management, reporting, business correspondence, customer service, cash handling, and telephone communication.