At Alight, I manage inbound customer requests, research account and registration issues, and document interactions while maintaining confidentiality and compliance.
At RR Donnelley (RRD), I researched account, billing, and payment information and resolved medium-complexity issues independently. I also supported collections workflows through payment clarification and follow-up.
At TaskUs, I provided omnichannel support for account, order, and financial inquiries, keeping case documentation complete and accurate.
At GNC, I managed daily store operations, inventory tracking, and financial compliance. I also supported staff scheduling and training and maintained records for audits and reporting.
