Cici Parks
@ciciparks
I am an experienced customer service specialist skilled in account services, sales support, and payment processing.
United StatesWhat I'm looking for
I am an experienced, flexible, hardworking and honest customer service and account services professional currently supporting Vivint remotely, handling inbound/outbound calls, Salesforce, Genesys, Care Genie, payment processing and appointment scheduling.
Previously I served as a receptionist at Addiction Coalition where I greeted clients, managed photocopying, faxing, mail distribution, filing, coordinated records and office logistics, and set appointments. I also worked in payment processing and medical collections at Pollack & Rosen, P.A., maintaining account information, preparing bank deposits, entering data and creating financial reports.
I seek roles where I can apply my collections, billing and Salesforce experience to improve customer outcomes and streamline account workflows.
Experience
Work history, roles, and key accomplishments
VIAccount Creation & Services
Vivint
Jan 2022 - Present (3 years 8 months)
Assisted customers and internal departments remotely, handling inbound/outbound calls, payment processing, appointment scheduling, and case submission using Salesforce and Genesys.
Receptionist
Addiction Coalition
Jan 2018 - Jan 2022 (4 years)
Managed front-desk operations, greeted clients, coordinated mail and filing, and maintained staff records and appointment schedules to support office workflow.
Payment Processor/Medical Collections
Pollack & Rosen, P.A.
Jan 2016 - Jan 2018 (2 years)
Maintained account information and performed medical collections, producing financial reports, preparing bank deposits, and recovering overdue payments through customer outreach.
Education
Degrees, certifications, and relevant coursework
Cici hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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