Looking for a job

Mariah Brooks

@mariahbrooks

I build strong customer relationships and coordinate complex orders, delivery, invoicing, and cross-functional operations.

United States

Message

What I'm looking for

I'm looking for a customer operations role where I can strengthen key customer relationships, coordinate complex orders and delivery requirements, improve processes, and support cross-functional teams.

At Crane Aerospace & Electronics, I manage key customer accounts, purchase orders, quoting requirements, delivery coordination, and complex issue resolution.

I work closely with international customers, outside sales representatives, production teams, and internal departments to keep forecasts, customer requirements, and delivery commitments on track.

I've trained team members, created work instructions, tested new ERP processes, monitored KPIs, and contributed to Kaizens and JDIs that improve day-to-day operations.

My earlier work at Evoqua Water Technologies and Lowe's Home Improvement built my experience in service coordination, invoicing, reporting, installations, customer communication, and organized administrative support.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Administrator III

Current

Crane Aerospace & Electronics

Feb 2025 - Present (1 year 7 months)

Develop and nurture critical business relationships with key customer accounts. Establish recurring meetings with international customers and collaborate with cross-functional teams to ensure customer requirements are met.

Customer Relationship Management Purchase Order Processing KPI Monitoring ERP Testing Working Instructions Kaizen JDI Microsoft Office Power BI Oracle R12 CRM Dynamics CRM and CX SAP

Customer Service Administrator II

Crane Aerospace & Electronics

Mar 2018 - Feb 2025 (6 years 11 months)

Generated and processed quotes and purchase orders, coordinated with production teams to ensure accurate delivery dates, and facilitated calls with key customers to enhance business partnerships.

Quoting Purchase Order Processing Customer Support Cross Functional Collaboration Training Working Instructions Kaizen JDI Customer Portal Microsoft Office Power BI Oracle R12 CRM Dynamics CRM and CX SAP

Administrative Assistant

Evoqua Water Technologies

Apr 2015 - Feb 2018 (2 years 10 months)

Coordinated and tracked job packages, generated service orders, and ran business reports. Handled A/R and A/P reconciliation, office supplies, and travel arrangements.

Job Coordination Service Orders Business Reporting Account Reconciliation AP Reconciliation Office Supplies Travel Arrangements Expense Reports Safety Reporting Presentation Skills Intelex WebFocus SAP

Installed Sales Coordinator

Lowe's Home Improvement

Apr 2013 - Apr 2015 (2 years)

Coordinated installations with customers and outside contract installers, trained new sales employees, and processed install sales documents. Resolved installation complications and maintained department organization.

Installation Coordination Client Communication Training Document Processing Invoice Processing problem resolution Organization