Doringtone OkothDO
Open to opportunities

Doringtone Okoth

@doringtoneokoth

Experienced customer service representative with a passion for problem-solving.

Kenya
Message

What I'm looking for

I seek a role that values communication and problem-solving, offering growth opportunities.

As a dedicated customer service representative, I have honed my skills in communication and problem-solving, ensuring that clients receive high-quality support. My experience includes delivering prompt and professional assistance via live chat, where I resolved inquiries and technical issues, consistently meeting performance targets for customer satisfaction.

In addition to my customer service role, I have worked as a writer for the Novelist Research Company, conducting in-depth research and collaborating with authors to create engaging content. My attention to detail and ability to deliver high-quality written materials on time have been key to my success in this position. I am passionate about using my skills to adapt to new technologies and thrive in dynamic environments.

Experience

Work history, roles, and key accomplishments

NC

Writer

Novelist Research Company

Apr 2024 - Jun 2024 (2 months)

Conducted in-depth research for novelists, providing accurate and engaging content on diverse topics, including history, science, and culture. Collaborated closely with authors to develop compelling storylines and delivered high-quality written materials on time.

CW

Remote Chat Support Agent

Chat Work

Oct 2023 - May 2024 (7 months)

Delivered prompt and professional customer support via live chat, resolving inquiries and technical issues. Managed multiple conversations simultaneously and collaborated with teams to ensure customer satisfaction.

Education

Degrees, certifications, and relevant coursework

KCA University logoKU

KCA University

Bachelor's Degree in Accountancy Technician, Accountancy

2021 - 2024

Gained foundational knowledge in financial accounting, auditing, taxation, and business law. Developed analytical and problem-solving skills relevant to the accounting profession.

Tech stack

Software and tools used professionally

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Doringtone Okoth - Writer - Novelist Research Company | Himalayas