At Kirinyaga County Government, I supported users and staff with questions about the KIRIPAY Citizen Service Portal and helped identify platform issues. I coordinated with engineers and relevant teams to log, track, and verify issue resolutions.
I conducted user acceptance testing and prepared reports for senior staff. I also maintained system documentation, feature-change records, and standard operating procedures to support consistent processes.
As a freelance web developer, I managed client requirements and delivered eight websites for small businesses. I kept project records and revision notes, and contributed to a web solution recognised in an entrepreneurship competition.
