kefa derulo23
@kefaaloyo
Seasoned customer care professional with over five years of experience
What I'm looking for
As a seasoned customer care professional with over five years of experience, I have developed a unique blend of flexibility, creativity, and reliability that enables me to deliver exceptional service in diverse customer care environments. With a strong background in navigating various setups, I prioritize the needs of customers and ensure their satisfaction.
My adaptability to different time zones and proactive approach to problem-solving make me an invaluable asset to any customer-centric organization. I thrive in environments that encourage creativity and innovation, constantly seeking new ways to enhance the customer experience and drive positive results.
With a proven track record of success in inbound/outbound calls, telesales, banking, debt collection, and medical support, I am confident in my ability to seamlessly integrate into any operational schedule and contribute proactively to surpassing organizational goals.
Experience
Work history, roles, and key accomplishments
Customer Care Executive
CCI Kenya
Oct 2022 - Present (2 years 7 months)
As a Customer Care Executive at CCI Kenya, I assist customers with PIN resets, address inquiries regarding loan limits, and provide support for fraudulent activities on accounts. My role involves guiding customers through alternative repayment methods and helping recover funds mistakenly transferred.
Customer Care Specialist
Medical Administrator Kenya Limited & Minet Insurance
Aug 2018 - Oct 2022 (4 years 2 months)
In my role as a Customer Care Specialist, I respond to healthcare inquiries, assist in activating biometric systems, and provide training to medical staff. I also facilitate pre-authorization processes and ensure compliance with data protection regulations.
Education
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kefa hasn't added their education
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