Kelvin mwangi Gathoni

I am a dedicated and enthusiastic Customer Support Specialist with strong communication skills and a passion for solving customer issues. My experience includes handling inquiries, providing product and service information, and ensuring customer satisfaction. I am currently pursuing a degree in Film Production and Animation, which has further strengthened my creativity, attention to detail, and problem-solving abilities.

In my role as a Freelance Customer Service & Tech Support professional, I have assisted clients with product inquiries, order tracking, and basic technical issues through various channels. I pride myself on maintaining a high level of professionalism and customer satisfaction, resolving over 90% of issues within the first contact. My commitment to providing top-tier service in dynamic environments drives me to continuously improve and adapt.