Kelvin mwangi Gathoni
@kelvinmwangigathoni
Dedicated Customer Support Specialist with a passion for problem-solving.
What I'm looking for
I am a dedicated and enthusiastic Customer Support Specialist with strong communication skills and a passion for solving customer issues. My experience includes handling inquiries, providing product and service information, and ensuring customer satisfaction. I am currently pursuing a degree in Film Production and Animation, which has further strengthened my creativity, attention to detail, and problem-solving abilities.
In my role as a Freelance Customer Service & Tech Support professional, I have assisted clients with product inquiries, order tracking, and basic technical issues through various channels. I pride myself on maintaining a high level of professionalism and customer satisfaction, resolving over 90% of issues within the first contact. My commitment to providing top-tier service in dynamic environments drives me to continuously improve and adapt.
Experience
Work history, roles, and key accomplishments
Customer Service & Tech Support
Freelance
Jan 2022 - Present (3 years 5 months)
Assisted clients with product inquiries, order tracking, and basic technical issues through email and live chat. Maintained a high level of professionalism and customer satisfaction, resolving over 90% of issues within the first contact. Managed support tickets and documented customer interactions for follow-up and reporting, while also providing feedback to clients on customer needs.
Education
Degrees, certifications, and relevant coursework
Multimedia University of Kenya
Degree in Film Production and Animation, Film Production and Animation
Currently pursuing a degree in Film Production and Animation, which has strengthened my creativity, attention to detail, and problem-solving abilities. Participated in short film and animation projects, developing strong teamwork and time management skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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