Joseph Wangeci

JW

Looking for a job

Joseph Wangeci

@josephwangeci

I am a customer care support agent and also an IT Expert based in Kenya.

What I'm looking for

I am seeking a role that offers opportunities for growth, challenges to continually develop my skills, and a supportive team environment where I can contribute meaningfully while aligning with the client's values.

I am an IT and customer care expert with a strong technical background and a knack for solving complex issues. My skills span system administration, network management, and software troubleshooting. In customer care, I excel at providing exceptional support and building positive client relationships through effective communication. I am committed to delivering personalized solutions that surpass customer expectations. My ability to bridge technical complexities with customer concerns makes me a valuable asset in both IT and customer service roles

Experience

FR

Customer care service, Call agent, Admin, IT consultant

Sep 2020 - Jan 2024 (3 years 4 months)

I joined the PPI Customer service and Marketing team to help them retain clients, bring in business, and improve social Media Marketing.

Project Management Communication Product Management Customer Service Customer Success Customer Support Communication Skills Data Analytics Operations Technical Support Tableau Customer Experience Data Management MongoDB Microsoft Office

Tech stack

Learn about the tools and technologies that Joseph likes to use.

Cloudflare

Google Analytics

JavaScript

Python

HTML5

CSS 3

Google Workspace

Google Ads

Availability

Looking for a job

Location

Kenya

Authorized to work in

Salary expectations

65k-80k USD

Social media

Job categories

Developer Operations Management Designer Writer Editor Administrator Front End Developer IT Support Specialist

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