LKliv keshy
@livkeshy
Customer Service Agent specializing in fintech, telecom, and e-commerce support—resolving issues fast with KPI-driven care.
KenyaWhat I'm looking for
I’m a results-driven customer service specialist with over two years of experience supporting customers via calls, emails, and chat across fintech, telecom, and e-commerce. I’m detail oriented, patient, and committed to delivering professional support that actually resolves problems.
At Influx (2024–present), I resolve account issues, transaction concerns, and service requests while ensuring customer satisfaction through timely follow-ups via email and chat. I consistently meet and maintain key performance indicators (KPIs), and I’ve strengthened my customer support, task prioritization, and workflow management skills to improve productivity and organization.
Previously at CCI Global / Metro by T-Mobile, I maintained a positive demeanor while exceeding sales targets through effective communication and problem-solving. I also bring hands-on experience from my office administrator internship at Kenya Revenue Authority, including meeting support and streamlining document management, plus customer service work managing 15–20 accounts and handling escalated inquiries.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Influx
Sep 2024 - Present (1 year 7 months)
Resolved account issues, transaction concerns, and service requests while conducting timely email and chat follow-ups to maintain customer satisfaction. Monitored and met KPIs and improved productivity through better task prioritization and workflow management.
Customer Service Representative
Cci Global - Metro By T-Mobile
Jul 2023 - Jan 2024 (6 months)
Maintained a positive demeanor and exceeded sales targets through effective communication and problem-solving. Provided personalized product and promotion recommendations and collaborated with cross-functional teams to resolve complex customer issues.
Office Administrator
Kenya Revenue Authority
Sep 2022 - Nov 2022 (2 months)
Supported executive-facing client meetings by representing interests and taking meeting notes. Planned repairs for faulty production equipment and streamlined internal administrative tasks, improving document management and issue resolution.
Customer Service Representative
I-Manage Limited
May 2022 - Sep 2022 (4 months)
Handled escalated inquiries via email and phone, ensuring timely resolution of complex customer issues. Managed 15–20 customer accounts while supporting a team of 50 agents, demonstrating strong multitasking and prioritization.
Office Administrator
Kijani Eco-Solutions Ltd
May 2021 - Feb 2022 (9 months)
Streamlined administrative processes, driving a 25% increase in operational efficiency. Maintained accurate records and organized filing systems to improve information retrieval and day-to-day office operations.
Education
Degrees, certifications, and relevant coursework
DUDaystar University
Diploma, Human Resource Issue Escalation Management
2020 - 2022
Earned a Diploma in Human Resource Issue Escalation Management at Daystar University from 2020 to 2022.
High School
High School Certificate
Completed a High School Certificate. Institution and dates were not specified.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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