Sarah jane Mesina
@sarahjanemesina
Customer Service Representative at Teletech who resolved billing, shipping, and warranty issues and maintained 95% customer satisfaction.
PhilippinesWhat I'm looking for
At Teletech, I handled customer service inquiries and maintained a 95% customer satisfaction rate. I resolved billing, shipping, and warranty concerns, improving first-call resolution by 20%.
I processed customer payments and orders, contributing to a 15% reduction in account-handling errors. I also maintained customer account information and documentation.
At United Coconut Planters Bank, I assisted customers with account opening and account management, contributing to a 25% increase in new accounts in 2019. I also explained loan and savings products to help customers make informed decisions.
I managed delinquent customer accounts and supported repayment efforts, contributing to a 10% improvement in repayment rates. I’m seeking an opportunity to use my experience in customer support, account management, and financial services to improve customer experiences and service efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teletech
Sep 2021 - Aug 2026 (4 years 11 months)
Managed 50+ inbound customer service calls daily, resolving inquiries and maintaining a 95% customer satisfaction rate. Resolved billing, shipping, and warranty concerns, improving first-call resolution by 20%.
Bank Associate
United Coconut Planters Bank
May 2013 - Mar 2021 (7 years 10 months)
Assisted customers with account opening and management, contributing to a 25% increase in new accounts in 2019. Educated customers on financial products and managed delinquent accounts, improving repayment rates by 10%.
Education
Degrees, certifications, and relevant coursework
Rizal Technological University
Bachelor of Science, Business Administration
2008 - 2012
Bachelor of Science in Business Administration with a major in Management from Rizal Technological University, completed from 2008 to 2012.
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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