Looking for a job

Beatriz Ramos

@beatrizramos13

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Dedicated customer service professional with a focus on client satisfaction.

Philippines

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am an innovative and dedicated professional with a strong commitment to exceeding client expectations. My experience in customer service, particularly with UPS at Alorica Philippines, has equipped me with the skills to address customer concerns effectively and efficiently. I have a proven track record of assisting preferred customers, including VIPs and CEOs, ensuring their issues are resolved promptly and satisfactorily.

Throughout my career, I have developed a keen ability to process credits, claims, and refunds while maintaining a high level of customer satisfaction. My previous role as a Better Banking Specialist at Security Bank Corporation further honed my skills in resolving customer complaints and promoting banking products. I pride myself on my attention to detail and my ability to communicate effectively with clients, ensuring they receive the best possible service.

In addition to my professional experience, I have a solid educational background in education, with a major in Mathematics from the Polytechnic University of the Philippines. My achievements as a President’s Lister and various writing accolades demonstrate my commitment to excellence and my ability to contribute positively to any organization.

Experience

Work history, roles, and key accomplishments

Current

Universal Customer Service Representative

Current

Alorica Philippines Inc.

Nov 2019 - Present (5 years 7 months)

Handled customer inquiries regarding package statuses and resolved issues to ensure customer satisfaction. Processed payments, claims, and refunds efficiently.

Customer Service Problem Solving Communication Time Management

Current

Preferred Customer Associate

Current

Alorica Philippines Inc.

Nov 2019 - Present (5 years 7 months)

Provided exceptional customer service to preferred customers by addressing inquiries about package locations, ETAs, and statuses. Assisted in resolving issues related to packages and processed various transactions including credits and refunds.

Customer Service Problem Solving Communication Time Management Customer Relationship Management

Better Banking Specialist

Security Bank Corporation

Jun 2019 - Oct 2019 (4 months)

Assisted customers with banking inquiries and transactions, resolved complaints, and promoted new banking products. Managed account maintenance tasks effectively.

Customer Service Account Management Communication

Order Processor

Garrett & Talon “Just Flowers” Inc.

May 2018 - Jun 2018 (1 month)

Entered and verified customer orders in the order management system, communicated with customers for order confirmations, and handled payment processing.

Order Management Data Entry Customer Communications Payment Processing Reporting Time Management

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines

Bachelor of Secondary Education, Education

2015 - 2019

Activities and societies: President’s Lister (3rd year College – 4th year College), Feature Writer for The Limestone, Finalist for Outstanding BSED Student.

Pursued a Bachelor of Secondary Education with a major in Mathematics, focusing on pedagogical skills and mathematical concepts to prepare for a teaching career.