Rochel Bravo
@rochelbravo
I resolve high-volume banking and insurance customer concerns with accuracy and strong service outcomes.
PhilippinesWhat I'm looking for
I've supported banking customers at EastWest Banking Corporation, assisting 50+ customers daily with inquiries, requests, complaints, billing concerns, and documentation. I earned Top Performer recognition while maintaining 98% accuracy and following banking policies.
Previously, I resolved 60+ daily insurance cases at EXL Service Philippines with 90%+ first-contact resolution, and served as a banking Resolver and SME at Teleperformance. I bring calm escalation handling, CRM recordkeeping, and dependable administrative support.
Experience
Work history, roles, and key accomplishments
Assisted 50+ customers daily with banking inquiries, requests, and complaints using banking systems, CRM, Microsoft tools, and email platforms. Consistently met or exceeded quality assurance, productivity, and customer service metrics, earning Top Performer recognition for one quarter.
Executive (Insurance Account Specialist)
Dec 2022 - Apr 2024 (1 year 4 months)
Delivered professional phone and email support to patients, healthcare providers, and US clients in a high-volume environment via Avaya/Genesys, achieving a 90%+ first-contact resolution. Resolved billing, insurance, and service-related concerns while processing 60+ customer cases and follow-ups daily.
Customer Service Representative (Banking Specialist)
Jun 2018 - Jun 2022 (4 years)
Applied problem-solving to resolve customer inquiries, disputes, and escalations using appropriate tools. Maintained composure and professionalism while handling escalated or sensitive customer concerns, and served as a Resolver and Subject Matter Expert (SME) handling priority error regularization and charge approvals.
Production Secretary
Finetex Technology Phil, Corp
Jul 2017 - May 2018 (10 months)
Provided administrative and office support in a production environment.
Accounting Clerk
Semskotech Corporation
Aug 2015 - Aug 2016 (1 year)
Performed accounting clerical duties.
Education
Degrees, certifications, and relevant coursework
Montessori Professional College
Diploma of Science in Accountancy, Accountancy
Activities and societies: 4th Place Curriculum Silver Excellence Awardee
Completed a Diploma of Science in Accountancy in June 2015, earning the 4th Place Curriculum Silver Excellence Award.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Skills
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