Open to opportunities

rachelle fontanoz

@rachellefontanoz

Message

Experienced customer service representative dedicated to client satisfaction.

Philippines

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated customer service representative with extensive experience in handling inquiries and ensuring customer satisfaction. My journey in the customer service industry has equipped me with the skills to manage high-pressure situations while maintaining a professional demeanor. I pride myself on my ability to provide prompt and friendly support, ensuring that every customer feels valued and heard.

Throughout my career, I have worked with diverse clientele, assisting them with their needs and resolving issues efficiently. My role at Concentrix involved managing inbound calls for an international voice account, where I honed my problem-solving skills and learned to navigate complex customer interactions. I am committed to upholding documentation accuracy and maintaining the integrity of customer records, which I believe is crucial in delivering exceptional service.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Concentrix

Oct 2023 - Jan 2025 (1 year 3 months)

Handled inbound calls for an international voice account, assisting customers of various nationalities and processing documents. Provided prompt customer support with a professional, friendly, and patient attitude, effectively addressing difficult or irate customers.

Customer Service Inbound Document Processing Customer Support Problem Solving Communication Data Entry Multitasking Conflict Resolution Customer Satisfaction

Relationship Associate

Metrobank

Jun 2022 - Nov 2022 (5 months)

Assisted clients with their loan needs and supported the Relationship Manager in preparing necessary documents. Maintained daily data updates to ensure accurate collection of interest on availed loans.

document preparation Data Management Loan Processing Financial Services Relationship Management Data Entry Attention To Detail Communication

Customer Service Representative

SiTEL

Nov 2021 - Mar 2022 (4 months)

Resolved customer inquiries and disputes using problem-solving skills, escalating issues when necessary. Answered incoming calls daily, collecting information and identifying customer needs while maintaining confidentiality of client records.

Customer Service Problem Solving Conflict Resolution Data Collection Confidentiality Communication Customer Support Documentation Organizational Skills

Education

Degrees, certifications, and relevant coursework

University of the Cordilleras

Bachelor of Science, Business Administration Major in Business Management

Focused on core business principles, including management, finance, and marketing. Developed strong analytical and problem-solving skills essential for business operations.

University of the Cordilleras

Accountancy, Business and Management, Accountancy, Business and Management

Completed the Accountancy, Business and Management strand in Senior High School. Gained foundational knowledge in accounting, business concepts, and management principles.