Open to opportunities

Sarah Jane Casinillo

@sarahjanecasinillo

Message

I manage billing, customer support, and administrative operations for smooth business workflows.

Philippines

Message

What I'm looking for

I'm looking for a role where I can provide reliable virtual, customer, billing, or administrative support, use my communication and reporting skills, adapt to business systems, and help teams keep operations running smoothly.

I've managed billing and account coordination at Coral Reef Activity Center, preparing invoices in iClass, following up on overdue accounts, processing refunds, and maintaining financial reports. At PrayerSong, I support customers through Zendesk and Stripe, resolving payment, order, billing, and account concerns.

My background also includes collections, technical support, chat support, performance coaching, and team coordination at Synchrony Financial and Teleperformance. I've created performance reports, coached agents, supported process updates, handled escalations, and helped customers resolve technical and financial issues across phone, chat, and email.

Experience

Work history, roles, and key accomplishments

Billing and Accounts Coordinator

Coral Reef Activity Center

Aug 2025 - Jun 2026 (10 months)

Managed billing processes, prepared invoices, monitored overdue accounts, and handled client inquiries. Processed refunds and credits, updated financial reports, and maintained payment records.

IClass Billing Invoicing Accounts Receivable Collections Customer Service Financial Reporting