Katrina Mhae Noble
@katrinamhaenoble
Financial Accountant and customer-support professional, balancing accuracy, billing, and high-volume service.
What I'm looking for
I’m a detail-oriented Financial Accountant and customer-support professional with experience handling student accounts, tuition fee inquiries, and billing/payment coordination. I’m trusted for accuracy, clear communication, and timely follow-through in fast-paced environments.
In my most recent role with an Australian client, I manage emails and calls about student accounts and financial concerns while maintaining accurate financial records and professional support for fee and payment questions. Previously, as a Customer Service Representative for a US account, I handled high-volume inquiries via phone, chat, and email, resolved concerns efficiently, and ensured customer satisfaction through consistent adherence to company policies.
I also bring administrative and support depth through multiple virtual assistant and administrative positions, including scheduling, appointment coordination, data entry, documentation, and organized recordkeeping. I’ve supported onboarding as a Training Mentor, and I’ve created educational video content using tools like Canva and CapCut, combining research, editing, and delivery discipline.
Experience
Work history, roles, and key accomplishments
Financial Accountant
Australian Client
Jan 2026 - Present (5 months)
Managed student account emails and calls, handling tuition fee inquiries, billing concerns, and payment coordination while maintaining accurate financial records. Provided clear, professional support to students regarding fees and payments.
Concierge Virtual Assistant
IT Company
Aug 2025 - Dec 2025 (4 months)
Conducted outbound calls for client check-ins and appointment confirmations, coordinating meetings and schedules. Maintained accurate records of client interactions to support smooth service delivery.
Customer Service Representative
US Account
Jul 2023 - Dec 2025 (2 years 5 months)
Handled high-volume customer inquiries via phone, chat, and email, resolving concerns efficiently while maintaining professionalism. Ensured customer satisfaction and adherence to company policies in a fast-paced environment.
General Virtual Assistant
Retail Warehouse
Jan 2025 - Mar 2025 (2 months)
Provided administrative support for order tracking and data entry while maintaining organized records to support daily operations. Assisted with coordination tasks to keep workflows running smoothly.
Freelance Content Creator
Freelance
Mar 2021 - Mar 2022 (1 year)
Created educational video content for students and edited videos using Canva and CapCut. Managed multiple client portfolios to ensure timely delivery and verified content accuracy through research.
Freelance Content Creator
Freelance
Mar 2021 - Mar 2022 (1 year)
Created educational video content for students and edited videos using Canva, CapCut, and similar tools. Managed multiple client portfolios, ensuring timely delivery and researching to maintain content accuracy and relevance.
Student Assistant
State University
Managed email correspondence and administrative tasks, performing data entry and maintaining accurate records. Assisted with document organization and internal coordination.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines
Bachelor of Science in Business Administration, Human Resource Development Management
Bachelor of Science in Business Administration with a major in Human Resource Development Management from the Polytechnic University of the Philippines.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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