Open to opportunities

Katrina Mhae Noble

@katrinamhaenoble

Message

Financial Accountant and customer-support professional, balancing accuracy, billing, and high-volume service.

Philippines

Message

What I'm looking for

I’m looking for a remote-ready role where I can support customers and manage accurate financial or account records. I want a fast-paced team that values clear communication, process adherence, and independent work with room to grow.

I’m a detail-oriented Financial Accountant and customer-support professional with experience handling student accounts, tuition fee inquiries, and billing/payment coordination. I’m trusted for accuracy, clear communication, and timely follow-through in fast-paced environments.

In my most recent role with an Australian client, I manage emails and calls about student accounts and financial concerns while maintaining accurate financial records and professional support for fee and payment questions. Previously, as a Customer Service Representative for a US account, I handled high-volume inquiries via phone, chat, and email, resolved concerns efficiently, and ensured customer satisfaction through consistent adherence to company policies.

I also bring administrative and support depth through multiple virtual assistant and administrative positions, including scheduling, appointment coordination, data entry, documentation, and organized recordkeeping. I’ve supported onboarding as a Training Mentor, and I’ve created educational video content using tools like Canva and CapCut, combining research, editing, and delivery discipline.

Experience

Work history, roles, and key accomplishments

Current

Financial Accountant

Current

Australian Client

Jan 2026 - Present (5 months)

Managed student account emails and calls, handling tuition fee inquiries, billing concerns, and payment coordination while maintaining accurate financial records. Provided clear, professional support to students regarding fees and payments.

Customer Support Accounts Receivable Tuition Billing Payment Coordination Financial Record Keeping Email & Phone Handling Student Account Management

Concierge Virtual Assistant

IT Company

Aug 2025 - Dec 2025 (4 months)

Conducted outbound calls for client check-ins and appointment confirmations, coordinating meetings and schedules. Maintained accurate records of client interactions to support smooth service delivery.

Client Check In Outbound Calling Appointment Scheduling Meeting Coordination CRM Interaction Records Calendar Management Customer Communications

Customer Service Representative

US Account

Jul 2023 - Dec 2025 (2 years 5 months)

Handled high-volume customer inquiries via phone, chat, and email, resolving concerns efficiently while maintaining professionalism. Ensured customer satisfaction and adherence to company policies in a fast-paced environment.

Multitasking Customer Service Phone Support Live Chat Email Support Issue Resolution Policy Compliance Customer Satisfaction Management

General Virtual Assistant

Retail Warehouse

Jan 2025 - Mar 2025 (2 months)

Provided administrative support for order tracking and data entry while maintaining organized records to support daily operations. Assisted with coordination tasks to keep workflows running smoothly.

Virtual Assistance Order Tracking Data Entry Administrative Tasks Records Management Customer Operations Support Spreadsheet Data Accuracy

Freelance Content Creator

Freelance

Mar 2021 - Mar 2022 (1 year)

Created educational video content for students and edited videos using Canva and CapCut. Managed multiple client portfolios to ensure timely delivery and verified content accuracy through research.

Content Creation Video Editing Canva Capcut Educational Video Production Attention To Detail Professional communication

Freelance Content Creator

Freelance

Mar 2021 - Mar 2022 (1 year)

Created educational video content for students and edited videos using Canva, CapCut, and similar tools. Managed multiple client portfolios, ensuring timely delivery and researching to maintain content accuracy and relevance.

Video Editing Content Creation Canva Client Portfolio Management Research & Fact Checking Educational Content Development Multi client Scheduling Capcut

Student Assistant

State University

Managed email correspondence and administrative tasks, performing data entry and maintaining accurate records. Assisted with document organization and internal coordination.

Administrative Support Email Management Data Entry Records Management Document Organization Office Coordination Accuracy & Attention to Detail

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines

Bachelor of Science in Business Administration, Human Resource Development Management

Bachelor of Science in Business Administration with a major in Human Resource Development Management from the Polytechnic University of the Philippines.