SRSheena Rey Roxas
@sheenareyroxas
General Virtual Assistant with expertise in accounting and customer service.
PhilippinesWhat I'm looking for
As a dedicated General Virtual Assistant, I bring a wealth of experience in accounting, customer service, and virtual assistance. My educational background includes a Bachelor of Science in Business Administration with a major in Accounting from Holy Angel University, where I graduated as a student assistant and valedictorian. I have honed my skills through various trainings, including becoming a Certified Xero Trainer and completing a comprehensive workshop in virtual assistance.
In my professional journey, I have excelled in roles such as Collections Specialist at Sutherland Global Services, where I achieved a 100% cash collection target and managed a high volume of customer interactions. My experience as a Customer Service Representative at Ttec allowed me to develop strong multitasking abilities while coaching new team members. I am passionate about leveraging my skills in bookkeeping, social media marketing, and project management to support businesses in achieving their goals.
Experience
Work history, roles, and key accomplishments
Collections Specialist
Sutherland Global Services
Nov 2023 - Jan 2025 (1 year 2 months)
Achieved 100% cash collection target, demonstrating strong negotiation and account management skills. Handled 30–40 daily outbound calls and emails to recover overdue accounts through timely follow-ups and clear communication. Worked with customers on payment options and plans, escalating disputes as needed.
Customer Service Representative II
Ttec
Nov 2021 - Nov 2023 (2 years)
Recognized as a consistent top performer in the chat support team, earning monthly incentives and performance-based bonuses. Entrusted with coaching new team members in chat support, providing guidance on best practices and customer engagement strategies. Assisted customers with inquiries and concerns via chat and call, handling multiple conversations simultaneously.
Sales Advisor
Concentrix
Mar 2020 - Jun 2021 (1 year 3 months)
Achieved 115% overall attainment and was recognized as Class Valedictorian for Wave 89 Training. Handled inbound calls, providing support for cable, account set-up, internet, and billing issues. Sold premium channels, packages, and equipment while performing basic troubleshooting for DirecTV and internet services.
Accounts Payable Staff
Puregold Priceclub
Sep 2016 - Jan 2019 (2 years 4 months)
Processed and reconciled supplier invoices with receiving reports, prioritizing urgent payments and ensuring timely posting in the MMS system. Monitored deliveries, resolved discrepancies, prepared adjustments and accrual reports, and maintained invoice records. Achieved 100% of target deadlines by processing rush due invoices within one day to ensure timely payment.
Education
Degrees, certifications, and relevant coursework
Holy Angel University
Bachelor of Science in Business Administration, Accounting
Activities and societies: Student Assistant Scholarship
Pursued a Bachelor of Science in Business Administration with a major in Accounting. Benefited from a Student Assistant Scholarship during the course of study.
Saint Joseph’s Academy
High School Diploma
Grade: Valedictorian
Completed high school education at Saint Joseph’s Academy. Graduated as Valedictorian, demonstrating strong academic performance.
Availability
Location
PhilippinesAuthorized to work in
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