JCJeo Causing
@jeocausing
Customer-focused virtual assistant and call center representative.
PhilippinesWhat I'm looking for
I am a customer-focused virtual assistant and call center representative with experience handling billing inquiries, account concerns, payments, and complex cases in fast-paced environments. I have supported recruitment and onboarding processes, provided remote administrative assistance, and contributed to marketing and team-management activities.
I consistently prioritize clear communication, teamwork, and accuracy, having mentored teams, coordinated interviews, managed schedules and email, and maintained brand consistency. My background combines hands-on client support, training, and operational coordination to improve customer satisfaction and streamline processes.
Experience
Work history, roles, and key accomplishments
Call Center Representative
Transcom Worldwide Philippines
Jan 2024 - Jan 2025 (1 year)
Handled customer billing inquiries in a fast-paced call center, resolved account and payment issues, and collaborated with contact leads to improve customer satisfaction and case resolution.
Trainer
ServiceClub
Jan 2023 - Jan 2024 (1 year)
Trained and coached teams to improve performance and hiring success, supported end-to-end recruitment activities, and coordinated interview scheduling and onboarding communications.
Virtual Assistant
Freelance
Jan 2020 - Jan 2021 (1 year)
Provided remote administrative support including email management, scheduling, calendar coordination, data entry, and document preparation to streamline daily business tasks.
Education
Degrees, certifications, and relevant coursework
University of Mindanao
Undergraduate, Computer Engineering
2024 - 2025
Undergraduate studies in Computer Engineering at the University of Mindanao during 2024–2025.
Philippine Women’s College
Senior High School, Senior High School
2022 - 2023
Completed Senior High School at Philippine Women’s College from 2022 to 2023.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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