Open to opportunities

Jeryl Mae Pabiran

@jerylmaepabiran

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Efficient virtual assistant specializing in customer service and operations.

Philippines

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What I'm looking for

I seek a remote role where I can leverage customer-service expertise and CRM skills, contribute to operational efficiency, and grow into broader administrative or account-management responsibilities.

I am a reliable virtual assistant with over 3 years of experience in customer service and administrative support, skilled at handling customer inquiries across chat, email, and phone channels while maintaining accuracy and professionalism. I have worked in roles including Resolutions Specialist at Amazon, Account Manager (CSR) at Barclays/Alorica, Collection Specialist, and assistant store officer, where I managed case documentation, billing and payment issues, and daily operations.

I excel in CRM tools and Microsoft/Google productivity suites, high-attention-to-detail tasks, and time management; I am team-oriented, adaptable under pressure, and a fast learner who has trained staff and coordinated with suppliers and management to maintain operational efficiency.

Experience

Work history, roles, and key accomplishments

Resolutions Specialist (CSR)

Amazon.com

Jun 2024 - Aug 2025 (1 year 2 months)

Handled customer concerns via chat, email, and phone with accuracy and professionalism, managed case documentation and follow-ups to ensure timely resolution, and collaborated with teams on billing, refund, and order-related inquiries.

Customer Service Case Management Email Support Phone Support Billing CRM Documentation Cross Functional Collaboration

Account Manager (CSR)

Barclays Bank (Alorica)

Apr 2022 - Aug 2023 (1 year 4 months)

Managed credit card accounts, handled customer payments and billing concerns, updated account records for compliance, and assisted clients with payment arrangements while maintaining professionalism and empathy.

Account Management Billing Customer Support Compliance CRM Data Entry Problem Solving

Collection Specialist

Hi-Fin Lending

Aug 2019 - Jan 2020 (5 months)

Handled past-due loan accounts via calls, emails, and online platforms, assisted clients in arranging payment plans and resolving account disputes, and maintained accurate borrower records in the system.

Collections Negotiation Client Payment Plans Record keeping CRM Phone Support

Assistant Officer in Charge

Rulls Cellphones and Accessories

Jan 2017 - Jan 2019 (2 years)

Assisted in daily store operations and staff supervision, handled cash management and reporting, coordinated with suppliers and management, and trained new staff to maintain operational standards.