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Sarah E

@sarahe

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Senior Program Manager | PMO, Portfolio Governance & IT Operations

Spain

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What I'm looking for

Seeking a senior technology program or portfolio leadership role focused on transformation, operational improvement, and global delivery.

Senior Program Manager with experience leading technology programs, PMO governance, and portfolio operations across global, geographically distributed remote teams. Strong background in program leadership, financial management, resource planning, vendor management, and operational reporting. Brings structure to complex programs without adding unnecessary process, keeping priorities, risks, resources, and IT spend on track.

Experience

Work history, roles, and key accomplishments

Current

PMO & Business Operations

Current

Confidential Company

Oct 2025 - Present (1 year)

Provided business operations, PMO governance, resource planning, and vendor management for clients across travel, hospitality, and retail.
Reduced quarterly operational overhead by 25% through tighter governance, streamlined workflows, and stronger capacity planning.

Senior Program Manager, Digital Service

Wahl Clipper

Jan 2023 - Mar 2024 (1 year 2 months)

Led a global e-commerce replatforming program across 30+ DTC sites, migrating to a single cloud-based commerce platform and decommissioning legacy technology across global markets.
Replaced an underperforming e-commerce technology vendor with a new outsourced support model, improving service reliability and vendor accountability.

SLA Cost Saving Initiatives Digital Service Adoption Program Management Technical Leadership Ecommerce ECommerce Platforms Reconciling Ecommerce Platforms Cost Management Cost Control Cost Optimization

Senior Program Mgr, Firmwide IT

Gensler

Mar 2020 - Jan 2023 (2 years 10 months)

Modernized the strategic planning practice across 10 IT functional areas, introducing structured roadmaps, service priorities, and business cases for an IT portfolio supporting a global organization of 5,000+ employees across 50 offices.

Roadmap Development Power BI Budget Management Project Planning Technology Programs Program Management Executive Communication Executive Presentation Cost Management Cost Estimation Cost Control Cost Optimization Cost Analysis Process Improvement Process Automation Process Optimization

Senior Manager, E-commerce PMO

Crocs

May 2019 - Feb 2020 (9 months)

Directed the e-commerce PMO supporting technology and product Go-to-Market (GTM) delivery across discovery, active delivery, and post-deployment support.
Rebuilt a fragmented PMO around a product-aligned Agile delivery model, standardizing execution, clarifying ownership, and improving cross-functional coordination across 20–30 concurrent workstreams.

Product Oriented Delivery (POD)Project Management Communication Strategy PMO Project Management Office Management Stakeholder Management Process Improvement Process Automation Process Optimization Process Mapping Process Modeling Process Design Global Team Management Global HR

Senior Manager, Application Delivery

YOOX NET-A-PORTER Group

May 2018 - May 2019 (1 year)

Owned Application Delivery for 4 luxury retail brands and 30 designer microsites, supporting releases across international markets with a globally distributed engineering team.
Standardized engineering releases and monthly deployments by transitioning application delivery from ad hoc execution to structured Scrum/Kanban practices.