At Onepilot, I work independently as a freelance Customer Care Agent, resolving customer inquiries, complaints, and service-related issues while following client-specific procedures.
I manage and follow up on support tickets, documenting customer interactions in CRM and support platforms while meeting quality standards and response-time targets.
Previously, as a Customer Service Agent with Various Temp Agencies, I handled high call volumes, resolved escalated complaints, and maintained customer records in CRM systems.
At Assuravoyage, I handled claims and supported clients during emergency travel events. My experience also includes guest service at Novotel Suites and Sofitel, and front-of-house and cashier work at Pitaya.
