At Iscale Solutions, I worked as a bilingual telephone support agent for WORLDIA on-spot, supporting clients and handling complex situations. I coordinated with contacts and service providers, followed up on requests, and looked for suitable solutions.
At WEBHELP, I advised Brussels Airlines customers, managed requests and complaints, and coordinated with internal teams to follow cases through. I also worked as a freelance virtual assistant at YUPPIE HUB, handling administrative tasks and project coordination.
My experience also includes legal research and document preparation as a legal intern at association Ank’Izy. I later worked as an au pair in the Netherlands and France, gaining experience in a multicultural environment.
