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Sofia Carvalho

@sofiacarvalho

With several years of customer service experience, I'm currently seeking new job opportunities.

France
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What I'm looking for

Seeking a challenging role that leverages my exceptional customer service skills, creative problem-solving abilities, and proactive mindset to drive customer satisfaction and business growth.

As a Customer Support Agent, I am dedicated to delivering exceptional support to every customer.

I take pride in being proactive and possess excellent communication skills while maintaining a high level of organization.

I am responsible and adaptable, capable of working both independently and collaboratively within a team, further enhancing my commitment to providing outstanding service.

Experience

Work history, roles, and key accomplishments

NE
Current

Languages Consultant Care & Sales Assistant

NextLink

Jan 2023 - Present (2 years 6 months)

Oversee onboarding and offboarding processes for consultants, ensuring smooth transitions and maintaining ongoing communication for continuous support.

TC

Customer Service Representative

The Bicester Village Collection

Jan 2019 - Jan 2020 (1 year)

Provided outstanding customer service through clients' travel portals in 9 private shopping villages.

Education

Degrees, certifications, and relevant coursework

Sofia hasn't added their education

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Sofia Carvalho - Languages Consultant Care & Sales Assistant - NextLink | Himalayas