Sofia Carvalho
@sofiacarvalho
With several years of customer service experience, I'm currently seeking new job opportunities.
What I'm looking for
As a Customer Support Agent, I am dedicated to delivering exceptional support to every customer.
I take pride in being proactive and possess excellent communication skills while maintaining a high level of organization.
I am responsible and adaptable, capable of working both independently and collaboratively within a team, further enhancing my commitment to providing outstanding service.
Experience
Work history, roles, and key accomplishments
Languages Consultant Care & Sales Assistant
NextLink
Jan 2023 - Present (2 years 6 months)
Oversee onboarding and offboarding processes for consultants, ensuring smooth transitions and maintaining ongoing communication for continuous support.
Customer Support
Ninepine
Jan 2023 - Present (2 years 6 months)
Address customer inquiries and resolve issues efficiently through the ticketing system.
Customer Service
Amazon Vendor
Jan 2019 - Present (6 years 6 months)
Answer to customer queries in a timely and accurate way via tickets.
Customer Relations Specialist
Travel
Jan 2017 - Jan 2019 (2 years)
Collaborate with team in keeping the review centre articles maintained.
Customer Service
ACN
Jan 2009 - Jan 2010 (1 year)
Phone and email support for a phone service provider (B2C - B2B).
Customer Service Representative
The Bicester Village Collection
Jan 2019 - Jan 2020 (1 year)
Provided outstanding customer service through clients' travel portals in 9 private shopping villages.
iTunes Store Advisor
Apple
Jan 2015 - Jan 2017 (2 years)
Provide Technical and Customer support to iTunes Store via phone and chat.
Technical Support
Apr 2014 - Jan 2015 (9 months)
Assist customers with complex technical issues requiring in-depth problem solving.
Customer Service
Booking.com
Jan 2012 - Jan 2013 (1 year)
Assist guests with inquiries, issues, and concerns by providing relevant information.
Education
Degrees, certifications, and relevant coursework
Sofia hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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