SC

Open to opportunities

Sofia Carvalho

@sofiacarvalho

With several years of customer service experience, I'm currently seeking new job opportunities.

What I'm looking for

Seeking a challenging role that leverages my exceptional customer service skills, creative problem-solving abilities, and proactive mindset to drive customer satisfaction and business growth.

As a Customer Support Agent, I am dedicated to delivering exceptional support to every customer.

I take pride in being proactive and possess excellent communication skills while maintaining a high level of organization.

I am responsible and adaptable, capable of working both independently and collaboratively within a team, further enhancing my commitment to providing outstanding service.

Experience

Work history, roles, and key accomplishments

NI

Current

Customer Support

Current

Ninepine

Jan 2023 - Present (3 years 5 months)

Address customer inquiries and resolve issues efficiently through the ticketing system.

Customer Service Ticketing Systems Payment Processing Social Media

NE

Current

Languages Consultant Care & Sales Assistant

Current

NextLink

Jan 2023 - Present (3 years 5 months)

Oversee onboarding and offboarding processes for consultants, ensuring smooth transitions and maintaining ongoing communication for continuous support.

Customer Support CRM Time Management Communication

AV

Current

Customer Service

Current

Amazon Vendor

Jan 2019 - Present (7 years 5 months)

Answer to customer queries in a timely and accurate way via tickets.

Customer Support Ticketing Product Knowledge

TC

Customer Service Representative

The Bicester Village Collection

Jan 2019 - Jan 2020 (1 year)

Provided outstanding customer service through clients' travel portals in 9 private shopping villages.

Customer Service Travel Tourism

TR

Customer Relations Specialist

Travel

Jan 2017 - Jan 2019 (2 years)

Collaborate with team in keeping the review centre articles maintained.

Content Creation Database Management

AP

iTunes Store Advisor

Apple

Jan 2015 - Jan 2017 (2 years)

Provide Technical and Customer support to iTunes Store via phone and chat.

Technical Support Customer Service Customer Support

GO

Technical Support

Google

Apr 2014 - Jan 2015 (9 months)

Assist customers with complex technical issues requiring in-depth problem solving.

Technical Support Problem Solving Customer Service

BO

Customer Service

Booking.com

Jan 2012 - Jan 2013 (1 year)

Assist guests with inquiries, issues, and concerns by providing relevant information.

Customer Service Communication Problem Solving

AC

Customer Service

ACN

Jan 2009 - Jan 2010 (1 year)

Phone and email support for a phone service provider (B2C - B2B).

Customer Service Phone Support Email Support Account Management

Education

Degrees, certifications, and relevant coursework

Sofia hasn't added their education

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Tech stack

Software and tools used professionally

Shopify

Slack

Microsoft Teams

Zendesk

Zoho Desk

iOS

Google Workspace

Microsoft Office 365

Trello

8x8

FreshDesk

Availability

Open to opportunities

Location

France

Authorized to work in

Salary expectations

34k-38k EUR

Social media

Job categories

Customer Care Customer Service Representative Customer Service Agent Customer Support Representative Customer Support Associate Customer Care Representative Customer Support Customer Service

Skills

Written And Verbal Communication Ticketing Systems Attention To Detail Multitasking Customer Service Customer Relations Management

Interested in hiring Sofia?

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